HR Generalist

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. TaskUs understands that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Responsibilities

• Develop human resources solutions by collecting and analyzing information and recommending courses of action.
• Improve manager and employee performance and experience by identifying problems and evaluating potential solutions.
• Oversee and complete special projects, including setting timelines, coordinating with appropriate parties, conducting research, developing and organizing information, and fulfilling transactions.
• Prepare reports by collecting, analyzing, and summarizing data and trends.
• Ensure compliance with local legal requirements by maintaining awareness of existing and new legislation, including anticipating, enforcing, and advising management on needed actions.
• Ensure all new hires are properly onboarded with a focus on a ridiculously good new hire experience.
• Review and file new hire paperwork in collaboration with our payroll and legal vendor.
• Administer our Employee Satisfaction Survey and focus groups.
• Address any employee relations, employee concerns, and/or disciplinary or performance issues as they arise.
• Update/revise employment policies and procedures as required by law or necessary for the business.
• Maintain a positive culture by managing day-to-day office tasks as needed, fostering an open-door culture.
• Assist in the payroll process.
• Assist in the offboarding/onboarding process.
• Issue administrative-related documents regarding COVID-19, government-related certificates, office or business-related documents in alignment with Colombian Law.
• Review and approval of HR applications.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Finance, or equivalent work experience.
• 2+ years of direct experience; hourly population and/or call center experience highly preferred.
• Strong ability to multitask, extremely detail-oriented, with great communication skills.
• Background in the BPO industry will be considered a plus.
• Experience with HRIS systems, reporting, HR practices/procedures, benefits, and compensation will be considered a plus.
• Great level of English.
• Knowledge of state and federal employment law.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off including vacation, sick leave, and holidays.

Pay

The base salary range for this position is $60,000.00 - $90,000.00 per year across our US locations. Actual salary will be determined based on various factors including the candidate's qualifications, experience, skills, and specific geographic location.

Schedule

This is an office-based role located in Detroit, MI. Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.