HR Generalist

Job Summary

Provides first point of contact for all incoming inquires, issues, and work requests related to HR administration and transactions. Handles inquiries, requests, and cases to closure, while appropriately escalating complex cases.

Essential Functions

• Maintains customer contact until request is resolved, including informing customer of status and resolution
• Provides accurate, consistent and timely responses to HR process, system and policy requests which are considered to be routine requests and require limited research
• Performs basic administration processing and approval of transactions, data input and verification of required documentation
• Edicates employees on company practices and tools to encourage them to resolve questions on their own
• Refers complex cases requiring interpretation and/or additional research or expertise to appropriate HRBP or HR Manager
• Identifies and resolves customer issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know in order to successfully perform their duties

Qualifications

• Bachelor’s degree in Human Resources, Management or business related field from an accredited college or university and one (1) to three (3) years of related experience; or an equivalent combination of education, certification, training, and/or experience
• Professional in Human Resources (PHR or SHRM-CP) preferred

Knowledge, Skills and Abilities

• Knowledge of Human Resources practices, functions, approaches, and applicable employment law and regulations
• Ability to prioritize work for timely completion in a fast-paced virtual environment
• Ability to follow complex oral and written instructions
• Ability to communicate effectively orally and in writing
• Ability to work with minimal supervision
• Ability to complete projects
• Establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Skill in Microsoft Office applications and operating office equipment
• Ability to travel 10% of the time
• Ability to commute with personal transportation