HR Generalist

About Brightway: Established in 2008, Brightway is one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of customer-centric growth, driven by innovation and cutting-edge technologies, and are seeking creative thinkers who thrive in a diverse and collaborative culture.

About the Role

Provides HR support to managers and employees across assigned functions, assisting with day-to-day HR tasks and contributing to people programs with guidance from HR leadership. This role supports employee relations, performance management, talent development, engagement, and other HR initiatives, escalating complex matters to senior HR staff. Champions Brightway's culture and contributes to delivering a positive and consistent employee experience.

Responsibilities

• Serve as a resource to employees and managers by providing guidance on HR policies, workplace practices, performance, employee concerns, and other day-to-day HR matters.
• Assist with employee relations matters, including performance improvement plans and disciplinary actions, supporting consistency, fairness, and compliance with applicable employment laws and company policies.
• Support managers on effective performance management processes, documentation, and addressing workplace concerns.
• Assist in administering performance management cycles, including goal setting, mid-year reviews, and year-end reviews, providing logistical support and resources to managers.
• Ensure HR practices comply with applicable state and federal employment laws and regulations; escalate potential compliance concerns as identified.
• Partner with Talent Acquisition on job postings, onboarding, and other talent-related activities for assigned business units, providing additional recruiting support as needed.
• Support workforce planning, talent development, retention, and engagement initiatives by gathering information, coordinating activities, and contributing observations and input to HR leadership and business managers.
• Collect and compile employee and people data, including engagement survey results and HR metrics, to assist in identifying trends and opportunities for improvement.
• Support organizational changes, leadership transitions, and culture initiatives by coordinating communications, resources, and other HR activities.
• Assist in developing and implementing HR programs focused on employee engagement, retention, manager capability, career development, and employee experience.
• Collaborate with the broader HR team to deliver consistent and integrated HR solutions to the business.
• Support development and delivery of clear, timely HR communications across the organization, including policy updates, program announcements, leadership messages, and employee-facing materials, ensuring consistency in tone and alignment with Brightway's culture.
• Maintain accurate and confidential employee records and HR documentation while exercising sound judgment and discretion.
• Support HR projects and initiatives as assigned and contribute to continuous improvement of HR processes and practices.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 1–2 years of HR experience.
• Experience in an HR Generalist, HR Associate, HR Coordinator, or similar role with exposure to employee relations, performance management, recruiting, onboarding, and HR programs is preferred.

Skills

• Strong written and verbal communication skills; ability to tailor messaging to different audiences and levels of the organization.
• Sound judgment and discretion in handling sensitive and confidential matters.
• Ability to manage multiple priorities in a fast-paced environment, balancing day-to-day tasks with ongoing project support.
• Comfortable working with HR data; able to compile and summarize people metrics with attention to detail.
• Demonstrates Brightway values of Smart, Accountable, and Trustworthy.