HR - Employee Relations

About the role

We have an immediate need for temporary Employee Relations support due to increasing workload. This temporary support is intended to bridge a short‑term capacity gap, stabilize caseload distribution, and ensure the Employee Relations function can continue delivering timely, effective, and risk‑conscious support to the business.

Responsibilities

• Investigation of employee open‑door concerns
• Consultation with cross‑functional partners to resolve employees’ questions/concerns in a timely manner
• Interpretation of company policies for management
• Assisting management to address performance issues
• Identifying resources to support management’s HR needs
• Counseling management regarding their responsibilities
• Supporting compliance efforts and coaching on changes in relevant laws/regulations
• Interpreting and applying relevant contract provisions in union stores
• Handling complex and emotionally charged issues with composure, objectively and without bias
• Consulting with managers in writing and delivering feedback that motivates improvement while providing solid documentation for terminations (if needed)
• Ensuring company policies and practices are followed consistently and fairly
• Interpreting and applying applicable labor and employment laws, regulations and standards at the federal and state level for the U.S. and applicable laws of Canada and Puerto Rico

Requirements

• 3‑5 years of employee relations experience
• Experience conducting investigations
• Strong knowledge of employment laws
• Experience with ER case‑management systems

Qualifications

• Bachelor’s degree or equivalent HR experience
• 5 years experience in Employee and Labor Relations or related field
• 3+ years of related Human Resources experience or proven record of business management experience
• Excellent written and interpersonal communication skills
• Demonstrated ability to handle extremely difficult or volatile situations/individuals effectively
• Ability to conduct investigations in a neutral manner
• Demonstrated ability to use sound judgment and maintain confidentiality
• Strong organizational skills and attention to detail
• Knowledge of Federal and State Employment Law
• Preferred: PHR or SPHR certification
• Preferred: Bilingual in French and/or Spanish