HR Customer Care Coordinator

We need to output HTML fragment with sections: About the role? The posting includes "About KIPP Texas Public Schools" description, then "Job Description". We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each section heading only if there is real specific content. We must not repeat job title. We must not include Job ID etc. Remove boilerplate: EEO, legal, etc. Also remove navigation, cookie, etc. Preserve all substantive info. We need to decide which sections have content. From posting: - About KIPP Texas Public Schools: description of organization. Could be "About the role"? Actually "About the role" is typical heading for role description. But we have "Job Description" which includes role description. Could map that to "About the role" or "Responsibilities". The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections to include based on content. We have: - About the organization: could be placed under "About the role"? Might be better as "About the role" includes overview of role and organization. But we also have explicit "Job Description" which includes role responsibilities. So we could put the organization description under "About the role" (maybe as a brief intro). Then responsibilities under "Responsibilities". Then qualifications under "Qualifications". Then skills under "Skills". Benefits under "Benefits". Pay and Schedule: not provided explicitly (no salary, no schedule specifics besides hybrid work - reports to central office or schools three days a week). That is schedule info: "Hybrid work - Reports to the central office or schools three days a week. May require extended hours during peak hiring or onboarding periods". That's schedule info. So we can include Schedule section with that content. Pay: not mentioned, so we should NOT include Pay section. Benefits: there is "Additional Information What We Bring to the Table: Comprehensive medical, dental, and vision plans...". That's benefits. So include Benefits. Requirements: The posting includes "Qualifications" with bullet list of experience, education, etc. That could be under Requirements or Qualifications. The instruction lists both Requirements and Qualifications as possible headings. We need to decide which to use. Since they have a section labeled "QUALIFICATIONS:" we could map that to Qualifications heading. Requirements could be maybe omitted if no separate requirements beyond qualifications. But we could also put the experience/education under Requirements and skills under Skills. However they also have "COMPETENCY AND SKILLS:" list. So we can put that under Skills. And the earlier "QUALIFICATIONS:" list under Qualifications (or Requirements). To avoid duplication, we can treat "QUALIFICATIONS:" as Requirements (since they are experience/education). And "COMPETENCY AND SKILLS:" as Skills. But the instruction says we can use either; we just need to not create empty sections. Let's include both Requirements and Qualifications? Might be redundant. Better to follow the labels: Use "Qualifications" for the QUALIFICATIONS block, and "Skills" for the COMPETENCY AND SKILLS block. Omit Requirements unless we have separate requirements not covered. There's also "Physical Requirements" etc. That's a separate section about physical demands. Could be considered Requirements? But it's about physical demands. Might be better to include under Requirements? However the instruction says we should not create sections with filler. Physical Requirements is substantive. Could be placed under Requirements heading. But we already have Qualifications and Skills. We could add Requirements for physical requirements and additional requirements (reliable transportation, emotional control, work environment, travel). That seems appropriate. Thus sections: - About the role: include organization description and maybe job description overview? The job description overview is in "Job Description" paragraph before responsibilities. Could be placed under About the role. - Responsibilities: the bullet list under "ROLE RESPONSIBILITIES:" with subheadings Help Desk & Ticket Management, Customer Service Excellence, Onboarding & HR Operations Support, Compliance & Confidentiality. We need to turn into

• items. Should we preserve subheadings? Could incorporate as part of li text. Probably just list each responsibility as li. Could keep subheadings as part of li. - Requirements: include Physical Requirements, Additional Requirements (reliable transportation, emotional control, work environment, travel). Also maybe "Physical Requirements:" block. - Qualifications: include the QUALIFICATIONS block (experience, education, etc.) - Skills: include COMPETENCY AND SKILLS block. - Benefits: include the benefits paragraph. - Schedule: include hybrid work description. We must not include Pay. We must output only HTML fragment, no or . Use

  for each section heading. Use

  • for any list of duties/requirements/benefits. Use

    for prose. We need to ensure we preserve all substantive information, not invent or summarize away detail. Remove boilerplate: EEO, legal, etc. Also remove navigation, cookie, etc. Also remove duplicated lines. Also remove application instructions (none). Also remove "Additional Information What We Bring to the Table:" heading? We'll incorporate benefits. Let's extract content. Original text: About KIPP Texas Public Schools KIPP Texas Public Schools is a free, public charter school network with more than 45 Pre-K - 12 schools across Austin, Dallas-Fort Worth, Houston, and San Antonio. With over 30 years in Texas, we work together with our families and communities to prepare students for college, career, and beyond! Our schools provide a high-quality, well-rounded education built on academic success and personal growth, where all students learn and thrive in a productive, safe, and joyful way! As one of the earliest charter networks in Texas—founded in Houston in 1994 and operating as KIPP Texas since 2018—we hire dynamic, collaborative, and dedicated individuals with an unyielding belief that every child will succeed. Join a Team and Family with an unwavering commitment to creating classrooms, offices, and communities rooted in academic success and joy. If you are passionate about joining a mission-driven community that wants every child to "run to school," the KIPP Texas Team and Family is for you! KIPP Public Schools is a national network of public charter schools that prepares students with the skills and confidence to create the future they want for themselves, their communities, and us all. We are a network of 278 schools with nearly 16,500 educators and 190,000 students and alumni. Job Description The HR Customer Care Coordinator is a critical member of the Human Resources team within a school district, serving as the front line for employee support and HR operations. This role is responsible for triaging a high volume of help desk tickets, routing inquiries to the appropriate HR team members, and resolving routine requests using standardized, templated responses. In addition to ticket management, this position supports essential HR processes including new hire onboarding, benefits enrollment approvals, I-9 facilitation, and employee documentation review. The ideal candidate thrives in a fast-paced environment, adapts quickly to changing priorities, and consistently delivers exceptional customer service while maintaining strict confidentiality. ROLE RESPONSIBILITIES: Help Desk & Ticket Management Monitor and manage a high-volume HR help desk ticketing system. Triage incoming requests, assess urgency, and route tickets to the appropriate HR personnel or department. Respond to routine inquiries using approved templates and knowledge base resources. Ensure timely resolution and follow-up on all assigned tickets. Track and maintain accurate records of ticket status and outcomes. Identify trends and recurring issues to inform process improvements. Customer Service Excellence Serve as the primary point of contact for HR-related inquiries from employees, leaders, and applicants. Deliver clear, professional, and timely communication. Provide a high level of customer service with a focus on responsiveness and accuracy. Escalate complex or sensitive matters appropriately. Onboarding & HR Operations Support Assist with new hire onboarding processes, including:Benefits enrollment setup and approvalI-9 facilitation and compliance trackingReview of new hire documentation to ensure completeness and accuracyProcess service record requests in a timely and compliant manner. Support general HR administrative functions and special projects as needed. Support routine leave administration, including:Entering leave of absence information in the HRISMaintaining the leave of absence tracker, including leave and anticipated return dates Compliance & Confidentiality Handle sensitive employee information with the highest level of confidentiality. Adhere to all district policies, procedures, and legal requirements. Maintain accurate and compliant employee records. Uphold strict ethical standards; breaches of confidentiality are not tolerated. Qualifications QUALIFICATIONS: Demonstrate a minimum of 1 year of experience in a high-volume, fast-paced HR or customer service environmentExperience working in a K-12 school district or public sector environmentExperience with HRIS systems and help desk/ticketing platformsBachelor’s degree preferred in Human Resources, Business Administration, or a related field (relevant experience may be substituted for education) COMPETENCY AND SKILLS: Deep commitment to KIPP Texas’s mission, values, and Team & Family cultureStrategic thinker with strong analytical and problem-solving skillsStrong leadership and people development capabilitiesHigh level of attention to detail and commitment to accuracy and complianceAbility to prioritize, track, and complete daily tasks accurately and on time in a fast-paced environmentExcellent communication skills, with the ability to make complex information accessible to diverse audiencesWork cooperatively across teams and regions to support shared operational goalsAdjust workflows quickly when priorities, schedules, or team demands shiftHandle sensitive employee information with strict confidentiality, professionalism, and high ethical standards Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The person in this position needs to be able to move about inside and outside the school throughout the workday. The candidate is expected to attend conferences, meetings and training sessions both virtually and in person within the Region. Additional Requirements: Reliable transportation is needed for travel between campusesAbility to maintain emotional control under stress. Work with frequent interruptions. Work Environment: Hybrid work - Reports to the central office or schools three days a week. May require extended hours during peak hiring or onboarding periods Travel Requirements: Minimal travel: May travel to other school sites or regional offices for professional learning, meetings and other work related activities. Additional Information What We Bring to the Table: Comprehensive medical, dental, and vision plans with coverage options for employees and their families. Competitive vacation and flexible paid time off (PTO) policies. Paid family leave. Flexible spending account or high-yield HSA. Employee assistance programs. KIPP also offers the following employee-paid benefits: legal plans, LifeLock identity protection, life insurance and disability insurance. EEO: KIPP Texas is an Equal Opportunity Employer... (remove) We need to strip EEO and legal etc. Now craft sections. About the role: combine the "About KIPP Texas Public Schools" paragraph and the "Job Description" paragraph (the overview). Could be two paragraphs. Responsibilities: list items from ROLE RESPONSIBILITIES. We need to break into li items. Could group by subheadings but still li. Let's extract each bullet: Help Desk & Ticket Management: - Monitor and manage a high-volume HR help desk ticketing system. - Triage incoming requests, assess urgency, and route tickets to the appropriate HR personnel or department. - Respond to routine inquiries using approved templates and knowledge base resources. - Ensure timely resolution and follow-up on all assigned tickets. - Track and maintain accurate records of ticket status and outcomes. - Identify trends and recurring issues to inform process improvements. Customer Service Excellence: - Serve as the primary point of contact for HR-related inquiries from employees, leaders, and applicants. - Deliver clear, professional, and timely communication. - Provide a high level of customer service with a focus on responsiveness and accuracy. - Escalate complex or sensitive