HR & Client Services Lead

Position Summary

Serve as a primary day-to-day HR contact for assigned clients, including nonprofits and small to mid-sized organizations.

Responsibilities

• Execute HR processes including onboarding, offboarding, policy implementation, and compliance tracking
• Draft and support delivery of employee relations documentation (corrective actions, written warnings, PIPs, termination documentation)
• Partner with client leadership to support recruiting efforts, including job postings, screening coordination, and onboarding processes
• Maintain HR documentation, audit readiness, and personnel file integrity across client accounts
• Support implementation of HR best practices aligned with client goals and organizational standards
• Conduct initial intake and documentation of employee relations matters, escalating complex situations to the Principal
• Support investigations through fact-gathering, documentation, and coordination
• Ensure compliance with federal, state (Texas), and local employment laws and internal policies
• Aid in policy updates, handbook rollouts, and compliance initiatives
• Ensure consistent, high-quality service delivery across all client engagements
• Track deliverables, deadlines, and ongoing HR initiatives for assigned clients
• Support development and refinement of internal SOPs, templates, and service models
• Maintain strong, professional relationships with client stakeholders
• Support operational execution of Strategic Focus Educational Services, including:
• Tutor onboarding and documentation compliance
• Scheduling coordination and communication
• Tracking attendance, deliverables, and reporting requirements
• Assist with process standardization and administrative workflows across service lines
• Support internal projects, reporting, and operational improvements as needed
• Routine HR operations and documentation
• Recruiting coordination and onboarding processes
• Standard employee relations documentation (drafting and coordination)
• Client communication on routine HR matters
• Termination decisions and high-risk employee relations matters
• Formal investigations and sensitive complaints
• Organizational restructuring or strategic workforce decisions
• Board-level or executive advisory situations

Requirements

• 2–4+ years of progressive HR experience (HR Generalist, HRBP, or similar)
• Strong working knowledge of employee relations, HR compliance, and HR operations
• Experience supporting multiple stakeholders or client groups
• Excellent written and verbal communication skills
• High level of professionalism, discretion, and sound judgment
• Strong organizational skills with the ability to manage multiple priorities
• Experience supporting nonprofit organizations or mission-driven environments
• Familiarity with HRIS systems (APS, Paycom, or similar)
• Experience in consulting or multi-client environments
• Exposure to education, workforce development, or program operations

Qualifications

• Juris Doctorate (JD) or Master's Degree in Human Resources or related field
• SHRM-CP or SHRM-SCP certification preferred

Skills

• Strong interpersonal and communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Proficiency in Microsoft Office Suite
• Knowledge of HRIS systems (APS, Paycom, or similar)

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Location

Dallas, TX (Not a Remote Role)

Reports To

Principal / CEO

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About the Company

The quality of education can differ from one youth to the next. Often times, quality of education and resources can differ based on the zip code in which a family lives. This has manifested a systemic inequality that can be a foundation of lifelong inequities. We strive to be purpose-driven in our approach with youth. Every moment we are entrusted to serve can be a moment of impact, which can cause a trajectory shift in a youth’s life.