HR Business Partner | Columbus OH

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

About the role

The HR Business Partner supports field operations (Branches/Hubs) by equipping leaders and employees with programs that strengthen performance, engagement, retention, and organizational health. This role serves as a strategic partner to facility leadership, aligning enterprise HR programs with local operational needs and ensuring consistent adoption of updates across Employee Relations, Performance Management, Talent & Succession Planning, Change Management, Labor Planning, and Organizational Development. The HR Manager leads onboarding for key roles, drives data-informed decisions, and ensures employees and managers have clear guidance on policies and processes, elevating the overall employee experience across a multi-site, multi-state footprint.

Location

Hybrid, 3 days per week in office, Columbus OH

Responsibilities

• Serve as strategic advisor: Partner with facility operations leaders to understand site needs, influence decisions, and align enterprise HR programs with local goals.
• Lead change and core HR cycles: Coach leaders on change management and drive performance management, succession planning, talent selection, and related HR processes.
• Own onboarding for key leaders: Build and manage onboarding plans for General Managers; partner with Talent Acquisition and IT to ensure day-one readiness.
• Strengthen performance and Employee Relations: Guide managers on coaching, counseling, and discipline; lead investigations with clear plans, findings, and risk assessment, escalating to Legal as appropriate.
• Develop talent and careers: Educate and support Individual Development Plans (IDPs) and enable leadership capability building at the site level.
• Boost engagement and retention: Design and deliver programs that improve culture, belonging, and retention in partnership with local leaders.
• Turn data into action: Synthesize people and business metrics to deliver insights and recommendations that optimize the employee experience and outcomes.
• Enable policy clarity and compliance: Interpret policies for managers and employees; recommend implementation decisions and ensure consistent application.
• Stay close to the field: Conduct strategic site visits to assess culture, gather feedback, and implement facility-level initiatives; align labor planning with GMs and recommend adjustments supported by operational and financial data.
• Lead cross-functional HR initiatives: Partner with Total Rewards, Recruiting, Employee Resource Center, and Talent Management to deliver cohesive, enterprise programs.

Requirements

• 5+ years of progressive HR experience in multi-site environments
• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Professional certification (SHRM-CP, SHRM-SCP, PHR, or SPHR) strongly preferred
• Demonstrated experience supporting 850–1,000 employees across multiple states
• Proven track record in employee relations, performance management, and organizational development
• Experience with HRIS, Excel, and data visualization tools (e.g., Power BI, Tableau) to support workforce planning, engagement, and retention
• Ability and willingness to travel up to 30% (inter- and out-of-state)

Skills

• Influence and build trust across levels, field leaders, executives, and cross-functional partners using clear, practical communication tailored to the audience.
• Operate with strong business acumen and sound judgment, applying problem-solving and creativity to complex people topics while aligning HR initiatives to operational outcomes.
• Lead change with credibility, navigating ambiguity and guiding leaders through adoption with structure and follow-through.
• Data-driven and action-oriented, turning people and business metrics into focused insights and measurable improvements.
• Model accountability and integrity, meeting commitments, resolving conflicts constructively, and elevating a culture of respect and performance.

Pay

The base pay range for this position is $110,000 - $157,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors. This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan of up to a 15% Bonus Target.

Benefits

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave (up to 56 hours annually for Washington state employees)
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.