HR Business Partner

Key Responsibilities

• Serve as trusted advisor and coach to people leaders across the field org (Ops Directors, Operations/Install/Sr. Ops Managers, TSMs, and supervisors), supporting a wide range of management styles and experience levels.
• Manage and resolve complex employee relations matters, including investigations, conflict resolution, performance concerns, and exit decisions, partnering with the HR Manager and legal as needed.
• Guide managers through the full performance management cycle — goal setting, reviews, calibration, coaching plans, and performance improvement plans.
• Advise on multi-state employment law compliance, ensuring HR practices align with varying state and local requirements across the field footprint.
• Analyze turnover and engagement trends for field, service, install, and warehouse roles, and partner with operations to develop and execute retention strategies.
• Support workforce and organizational planning, including org design, leveling, staffing needs, and succession for the regional structure.
• Partner with operations and EHS leaders to reinforce safety and compliance expectations within the field workforce.
• Lead or support change management efforts as the organization grows and restructures.
• Provide input on compensation, leveling, and offer decisions in partnership with the HR Manager.
• Build people-leader capability through coaching, training, and consistent application of HR policy and practice.
• Partner with and provide direction to the HR Generalist on day-to-day execution, escalations, and process improvement.
• Champion the use of AI for continuous improvement, partnering across HR to redesign and automate processes rather than simply speeding up existing tasks.

Qualifications

• 2-4 years of HR experience, including direct support of hourly and corporate/support-function populations.
• Bachelor's degree in Business Management or a related field, or an equivalent combination of education and experience.
• Working knowledge of multi-state employment law and the ability to apply it across a distributed workforce.
• Demonstrated experience handling employee relations matters and coaching managers.
• Strong judgment, discretion, and the ability to build trust with leaders at multiple levels.
• Effective communication and influencing skills across time zones and varied management styles.
• A working understanding of what AI tools can do beyond routine tasks (e.g., drafting), with a demonstrated willingness to learn, experiment, and apply them to improve real processes.
• Preferred SHRM-CP or PHR certification.
• Experience supporting a field-based, service, or distributed/multi-site workforce.
• Familiarity with HRIS systems and people analytics.
• Experience working with the HR Generalist (this Role) — Strategic, Advisory, Complex Judgment.