HR Business Partner

Roles & Responsibilities

• Serve as the primary contact for clients’ human resources needs, ensuring compliance with all applicable federal, state, and local laws.
• Provide account management for clients as it relates to Prestige services.
• Oversee other dedicated client resources to ensure coordinated service delivery.
• Develop and maintain effective business relationships with clients and brokers.
• Conduct client visits (virtual and in-person) to develop and enhance client satisfaction.
• Engage Payroll Specialists, Benefits Specialists, and other internal colleagues as needed to address client and worksite employee needs.
• Act as a resource and advisor to clients on human resources matters such as new hire on-boarding, employee engagement, employee relations, performance management, progressive discipline, coaching, leave of absence, employee complaints/investigations, and exit strategies/termination.
• Manage employee handbook creation, facilitate training initiatives, and support development of clients’ policies and procedures.
• Learn and develop competence with all technology applications and other tools necessary to perform the role.
• Support human resource processes and procedures to ensure accurate, timely and consistent service delivery to clients.
• Collaborate with colleagues across departments to resolve problems for clients and worksite employees, including Payroll, Benefits, Compliance, Workers’ Compensation/Risk, Tax, and others.
• Ensure a smooth onboarding experience for new clients and newly hired worksite employees.
• Foster teamwork and a positive work environment through frequent collaboration with other HR Business Partners, Benefits Specialists, and Payroll Specialists in promoting best practices.
• Participate in special projects within the HR Client Services department.
• May need to travel to clients.

Requirements

• PHR or SHRM-CP certification preferred.
• Minimum three years of HR Generalist or related experience.
• Previous PEO industry and/or client service delivery experience preferred.
• Bachelor’s degree (business administration or human resources) preferred.
• Broad knowledge of Human Resources including but not limited to General HR, Benefits Administration, Payroll, Risk Management, Retirement Services, and Client Support.
• Multistate compliance experience preferred.
• Bilingual English/Spanish preferred.
• Experience with Salesforce and Prism.
• Problem solving skills.
• Public speaking and presentation skills.
• Excellent verbal and written communication skills.
• Detail oriented with ability to multi-task and prioritize deliverables.
• Adept at learning new technology.

Qualifications

• “Disabled veteran” is one of the following:
• a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
• a person who was discharged or released from active duty because of a service-connected disability.
• “Recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.
• “Active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.