HR Business Partner

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

About the role

This is an exempt-level Human Resources Business Partner position that supports a 24/7 healthcare environment. While the position is primarily scheduled during standard business hours, candidates must be able to demonstrate flexibility in their work schedule to meet the needs of hospital operations. A hybrid work arrangement may be considered following the successful completion of a comprehensive 90-day onboarding and training period. During this initial period, in-person presence is expected to ensure effective onboarding, relationship building, and a thorough understanding of organizational culture, business operations, and client group needs. Even after a hybrid schedule is established, regular onsite presence remains an important component of the role, as success depends heavily on developing trusted partnerships with leaders and employees.

Occasional evening, overnight, weekend, or holiday availability may be required to support employee relations matters, workplace investigations, emergency operational needs, special events, leadership meetings, or other business-critical activities. These situations are not routine or scheduled commitments; however, candidates should be comfortable working with flexibility when circumstances require.

The ideal candidate is highly collaborative, relationship-focused, and understands that effective HR partnership in a healthcare setting requires visibility, accessibility, and a strong presence within the organization.

Responsibilities

• Establish and maintain relationships with assigned client groups to influence, develop, and integrate targeted human capital strategies based on business needs.
• Provide strategic consulting, direction, and assistance in executing people or business strategies, organizational development, talent retention, employee relations, performance management, and internal communications for assigned units.
• Act as a strategic partner to leadership in assigned client groups, participating in business planning activities and recommending human resource responses aligned with business strategy.
• Collaborate with business leaders to identify optimal workflow and organizational/departmental design in assigned departments.
• Act as an internal consultant by analyzing and recommending solutions to human resource issues in assigned client groups.
• Initiate organizational development activities such as diagnosis/intervention, process consulting, development, and succession planning.
• Provide standard reports and analysis of metrics and statistical data to identify trends and opportunities.
• Work on special projects and act as an internal subject matter expert within Human Resources on assigned areas to assist in developing and implementing strategies system-wide.
• Facilitate and lead annual HR initiatives, including benefits enrollment, merit and performance processes, employee opinion surveys, talent reviews, and employee recognition events.
• Partner with managers and assigned client groups to resolve employee relations issues, including conflict resolution, performance improvement, and terminations.
• Act as the HR lead and partner with appropriate stakeholders, including legal, security, and audit, to support investigative initiatives relating to serious violations of guidelines, policies, and procedures governing employee conduct (e.g., harassment, code of conduct, fraud) and recommend appropriate action.
• Provide coaching services to leadership and support business transformation through strategic and organizational consultation.
• Coach leaders on managing their departments with a focus on driving change and utilizing change management tools.
• Complete first-year onboarding interviews with new hires and gather information to support retention initiatives.
• Assess situations and environments affecting employee engagement and provide managers with advice and recommended courses of action based on operating guidelines, policies, and applicable laws.
• Consult with managers on establishing and nurturing a positive employee environment, culture development, and provide necessary education and coaching.
• Review and analyze facility employee metrics and operational statistics on productivity, turnover, recruiting, patient satisfaction, and employee engagement to identify trends, activities, and potential issues within each department.
• Apply understanding of business units to strengthen action plans and partner with managers to implement and deliver key goals and objectives that support employee engagement.
• Partner with assigned client groups to serve their business needs and positively and reliably represent Compensation, Employment, Talent Management, and Benefits to facility staff and managers.
• Recommend revisions and implement human resource policies and procedures.
• Ensure clients are in compliance with established HR practices and procedures.
• Answer non-routine questions regarding policy interpretation.
• Work on special projects or serve on cross-functional teams within HR and in support of business.
• Track data gathered from onboarding interviews in a tracking tool.
• Perform duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Requirements

• Bachelor’s degree in Human Resources or a related field (BSN required).
• Three (3) to five (5) years of progressively responsible experience in Human Resources, preferably in healthcare or a shared services business environment.
• Master’s Degree in Human Resources or Business Administration preferred.

Qualifications

• SHRM-CP or PHR Certification.

Benefits

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Our employee benefits programs help our employees get healthy and stay healthy.