HR Business Partner

Mission Statement Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY. Five Keys Overview Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone. Our Core Competencies A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence. What It’s Really Like To Join Our Agency… At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us. Benefits We offer very low monthly costs for medical insurance! Dental, vision and life insurance premiums paid by Five Keys and various pre-tax flexible spending accounts and retirement account 403b. Generous time off. Annual reimbursement up to $100 towards gym membership, smoking cessation and weight loss programs. Annual reimbursement up to $50 towards annual athletic event participation and annual massage after 6 months of employment. FREE access to wellness-related apps, Employee Assistance Program and a comprehensive mental health care platform for you and your dependents. Qualifications JOB SUMMARY The HR Business Partner (HRBP) position reports to the Assistant Director of Human Resources and is accountable for hybrid responsibilities covering both daily core human resources operations and strategic planning for their designated business unit. As the designated employee-facing human resources representative for their department, the HRBP ensures functional human resources operations and compliance align with departmental objectives. We are looking for someone who maintains a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you are highly proficient in your understanding of human resources functionality, rules, and regulations and are ready to support leaders in making people-related decisions that involve every aspect of the employee life cycle BUSINESS UNIT This opening is for an HRBP to support our housing division. Five Keys Housing serves more than 1000 unhoused individuals throughout California; most of our housing sites are located in the Bay Area / San Francisco. This is a hybrid position and requires on-site work at one of our San Francisco housing facilities at least 3 days per week. Job Duties And Responsibilities Meet weekly with designated business unit leaders to discuss staffing, employee relations, performance, and emerging HR needsConsult with leaders and provide guidance on HR matters, policies, and practicesAdvise managers on day-to-day performance management, including coaching, counseling, career development, and disciplinary actionPartner with leaders and employees to strengthen working relationships, support morale, and improve productivity and retentionInterpret HR policies and guide leaders and employees through applicable HR processesRespond to employee questions and connect employees with the appropriate resources or contacts for additional assistanceAnalyze workforce trends and HR metrics in partnership with the HR team to recommend solutions, programs, and policy improvementsCoordinate with partner agencies to ensure personnel practices meet applicable contract requirementsIdentify gaps in policies or practices and recommend improvementsAssess business unit training needs and identify opportunities for leadership and executive coachingApply knowledge of employment laws and regulations when advising on employee matters, and partner with the Legal Department as neededDevelop and maintain a thorough understanding of the agency’s employee benefits programs and eligibility requirements; clearly explain benefit options to employees and provide timely guidance and assistance with benefit-related questions, enrollment, and available resources. Audit, update, and maintain accurate HRIS records for the designated business unitManage employee relations matters and conduct thorough, objective investigationsAdminister workers’ compensation matters and leaves of absence for employees within the designated business unitManage the workplace accommodations process, including coordinating requests, facilitating the interactive process, maintaining required documentation, and ensuring timely communication and follow-up with employees and appropriate stakeholders Develop and implement strategies for process improvement and operational enhancement, with rollout plans aligned with change management principles Prepare and administer offer letters and coordinate new-hire onboardingCoordinate promotions and transfers, ensuring all required steps and documentation are completedUnderstand and promote the Employee Benefits and Wellness programParticipate in evaluating training programs and follow up with leaders and employees to assess whether training objectives have been metCoordinate and conduct employee terminations in accordance with established policies, procedures, and applicable requirements Oversee administrative assistants’ assigned HR duties to ensure accuracy, completeness, and adherence to established processes and requirements Perform other duties as assigned Knowledge And Skills Strong knowledge of Human Resources practices, employment laws, employee relations, performance management, and workplace investigations, with the ability to apply policies consistently Ability to build effective partnerships with Housing leadership, managers, and employees, providing practical HR guidance that supports both operational needs and organizational policiesStrong problem-solving, critical-thinking, and conflict-resolution skills, with the ability to assess complex employee relations matters, identify risks, and recommend appropriate courses of actionAbility to effectively support a diverse, frontline workforce operating across multiple programs and locations, including environments that require flexibility, responsiveness, and an understanding of trauma-informed and client-centered servicesExcellent written, verbal, and interpersonal communication skills, including the ability to communicate sensitive information professionally, facilitate difficult conversations, prepare clear documentation, and maintain appropriate confidentialityAdvanced proficiency in Zoom, Microsoft Office, Google Workspace, and databasesAble to maintain strict confidentiality and take all precautions when handling sensitive informationAbility to effectively and efficiently work from home and independently, with high levels of self-accountabilityExcellent customer service, and organizational skills, with strong attention to detail Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policiesAbility to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, policies and procedures, and the administrative practices related to those factorsExcellent time management skills with a proven ability to meet deadlinesStrong analytical and problem-solving skills Education And Work Experience High School Diploma or Equivalent requiredBachelor’s degree in Human Resources Management, Business Administration, or Management, or a related field preferred Minimum of three years of progressively responsible Human Resources experience at the HR Generalist level or above required Strong working knowledge of multiple human resource disciplines, including compensation practices, benefits, organizational diagnosis, employee relations, diversity, performance management, leave of absence/accommodations, workers’ compensation, and federal and state employment laws requiredSHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred Physical Requirements Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements when neededFrequent talking and hearing conversationsLong periods of walking, sitting at a desk and/or computer stationLifting items that weigh up to 25 lbs.; reaching, bending, carrying, and stooping within the daily routine of tasks and activities Additional Requirements This position is contingent upon: Satisfactory results of a Live Scan (criminal background investigation)Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable WORK ENVIRONMENT Moderate to high noise levelWork environment varies from site to siteSome personal safety risk working in underserved communitiesMust live in Northern California where Five Keys operates Must be willing and able to travel throughout the area to community sites Must be willing and able to travel statewide to various locations or meetings as neededUp to 30% travel to Five Keys locations throughout California as neededHybrid position and will be required to work onsite in one of our housing facilities at least 3 days per week in San Francisco GROWTH OPPORTUNITIES At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency (i.e., programs, schools, housing).