HR Business Partner

Key job responsibilities

• Improve site effectiveness by identifying systemic patterns, addressing root causes, and making high-judgment decisions that align with policy intent while minimizing risk.
• Establish and implement mechanisms that ensure consistent, fair application of policies while maintaining compliance with evolving regulations.
• Use data analytics to identify emerging trends, predict future challenges, and implement proactive solutions at the site level.
• Execute and monitor employee engagement strategies and recognition programs.
• Maintain meaningful floor presence to gather insights, identify early signs of disengagement, and partner with leaders to drive targeted improvements.
• Coach Business Leaders on effective people management practices, including performance feedback, team development, and complex employee relations matters.
• Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions.
• Drive adoption of HR technology solutions, AI, and self-service tools, ensuring effective utilization while maintaining focus on high-touch service delivery in critical moments.
• Identify opportunities to enhance user experience and process efficiency.

About the team

Sub-Same Day Fulfillment Centers (SSD-FC) are integral to meeting Amazon’s customer promise through Prime same-day delivery. Our team, known as People, Experience and Technology (PXT), supports over 80% of North American Prime customer demands. We are committed to providing HR functional excellence and are present onsite to help drive tactical leadership direction and provide top-notch internal customer support. Our team is flexible, thoughtful, socially responsible, and always planning for the future.

Basic Qualifications

• Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management
• Bachelor's degree
• 2+ years of human resources experience or equivalent experiences (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing).

Preferred Qualifications

• Master's degree in Human Resources Management
• Experience in human resources with companies supporting 250-500 or more associates
• Experience managing and leading employees
• Master's Degree or MBA
• Experience supporting operational environments (manufacturing, distribution, or similar)
• Ability to effectively train, guide, and support others in the use of various HR technologies and digital platforms, with a focus on increasing user adoption and enhancing end-user experience
• Demonstrated ability to build effective partnerships with business leaders
• Experience handling employee relations matters and conducting workplace investigations
• Strong coaching and influencing skills with ability to guide leaders through complex situations
• Experience supporting employee engagement and development initiatives with measurable impacts on employee retention or satisfaction