HR Business Partner

About the Role

As an HR Business Partner at Amazon, you will be part of our global Human Resources team, People eXperience and Technology (PXT), driving business success by fostering a safe, inclusive, and innovative culture. This role provides HR generalist support to a large population of hourly employees and business leaders, focusing on leadership development, employee experience, and operational excellence. You will partner with leaders to deliver HR initiatives in talent management, employee engagement, and internal customer service, leveraging data-driven insights to drive business impact. This position requires working onsite at an Amazon facility.

Responsibilities

• Improve site effectiveness by identifying systemic patterns, addressing root causes, and making high-judgment decisions aligned with policy intent while minimizing risk.
• Establish and implement mechanisms for consistent, fair policy application while maintaining compliance with evolving regulations.
• Use data analytics to identify trends, predict challenges, and implement proactive solutions at the site level.
• Turn insights into practical initiatives that improve employee experience and business performance.
• Execute and monitor employee engagement strategies and recognition programs.
• Maintain a meaningful floor presence to gather insights, identify disengagement signs, and partner with leaders for targeted improvements.
• Coach Business Leaders on people management practices, including performance feedback, team development, and complex employee relations matters.
• Support leaders in building inclusive, high-performing teams.
• Ensure equitable talent practices in selection, development, and advancement decisions.
• Champion initiatives for an inclusive environment.
• Drive adoption of HR technology, AI, and self-service tools while maintaining high-touch service delivery.
• Identify opportunities to enhance user experience and process efficiency.

A Day in the Life

Your day will blend strategic thinking and data-driven decision-making, focusing on organizational effectiveness and employee engagement. You’ll use advanced analytics and AI tools to identify trends, anticipate needs, and develop solutions. You’ll coach leadership on workforce and talent management, drive HR process excellence, and collaborate on forward-looking strategies. Success involves navigating organizational dynamics, leading change, and making high-judgment decisions in ambiguous situations to create a valued and empowered workplace culture.

About the Team

Amazon’s Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast-paced environments utilizing robotics, scanning machines, and computer systems to deliver millions of items daily. NACF PXT is a talent cultivator where employees gain expertise to grow across Amazon. Our HR Leaders provide strategic and tactical direction, execute people initiatives, and drive HR excellence in locations with up to 6,000 associates. NACF’s PXT teams are flexible, thoughtful, socially responsible, and future-focused.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 2+ years of human resources experience or equivalent (operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing).
• Experience supporting/leading employee-focused processes (onboarding, benefits, investigations, training, talent management).

Preferred Qualifications

• Master's Degree or MBA.
• Experience supporting operational environments (manufacturing, distribution, or similar).
• Ability to train and support others in HR technologies and digital platforms.
• Demonstrated ability to build partnerships with business leaders.
• Experience handling employee relations and conducting investigations.
• Strong coaching and influencing skills.
• Experience supporting employee engagement initiatives with measurable impacts.

Pay

USA, TN, Memphis - $67,600.00 - $118,400.00 USD annually. Final compensation includes sign-on payments and restricted stock units (RSUs), based on experience, qualifications, and location.

Amazon offers comprehensive benefits, including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits.

Amazon is an equal opportunity employer. For disability accommodations, visit https://www.amazon.jobs/en/disability/us.

Company - Amazon.com Services LLC