HR Benefits Specialist

About the role

The Benefits Specialist supports the City’s health, wellbeing, and retirement programs through employee and retiree-facing support, plan administration, compliance coordination, and vendor management. This role ensures employees have a clear and positive experience navigating their benefits.

Responsibilities

• Serve as the primary point of contact for employee and retiree related questions as it pertains to health, wellbeing, and retirement benefits.
• Guide employees through eligibility, enrollment, qualifying life events, and general benefits navigation.
• Partner with carriers and vendors to resolve coverage issues and escalated employee concerns.
• Support annual open enrollment, including communications, presentations, scheduling, employee assistance, and documentation.
• Support the creation and presentation of and distribute benefits communications such as FAQs, reminders, newsletters, and informational materials.
• Partner with team members to support enrollment life cycle including eligibility reviews, dependent verification, enrollment accuracy checks and more.

Qualifications

Minimum qualifications include a High School Diploma or G.E.D, 2-3 years of related experience, and intermediate experience with MS Office. The ability to comfortably lead employee presentations and meetings is also required. An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Preferred qualifications include 3+ years of direct experience in benefits administration, human resources, or customer support, advanced level experience in MS Office, and direct experience developing and/or leading group presentations, meetings or events.

Skills

• Intermediate knowledge of business practices and procedures
• Consistent attention to detail and ability to proactively seek opportunities for process improvements
• Strong problem-solving skills
• Excellent verbal and written communication skills with the ability to communicate with tact and diplomacy
• Ability to present information in an organized, logical manner and ensure execution as expected for all core functions
• Excellent customer service and telephone etiquette skills
• Ability to work independently and/or in a team environment
• Ability to maintain confidentiality in regard to employees’ personal health information

Pay

The pay range for this role is $51,563.20 - 65,665.60, depending on qualifications and experience.

Work Environment

The work environment is a typical office environment, relatively free from unpleasant environmental conditions or hazards. A valid Class C Texas driver's license is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.