HR Advisor

IDR is seeking an HR Advisor to join one of our top clients for an opportunity in Boston, MA. This role serves as a trusted first point of contact for employees and managers, delivering timely, high-quality support across HR programs and transactions within a fast-paced, mission-driven healthcare organization.

About the role

• Serve as the primary point of contact for employees, managers, and HR by resolving HR-related inquiries accurately and efficiently via phone and email.
• Provide guidance on HR self-service tools and processes to improve user adoption and reduce transactional friction.
• Execute and support HR transactions across the employee lifecycle, including data changes and policy/process clarifications.
• Maintain employee records and documentation with strong attention to detail, accuracy, and confidentiality.
• Participate in process improvement initiatives by analyzing data, gathering user feedback, and partnering cross-functionally to enhance service delivery and operational efficiency.

Requirements

• Experience supporting HR operations and responding to employee inquiries across benefits, policies, and HR programs with a customer-first mindset.
• Hands-on experience with HRIS platforms such as PeopleSoft and Workday (healthcare experience preferred).
• Strong analytical and problem-solving skills to address routine to moderately complex issues using sound technical and cross-functional knowledge.
• Excellent written and verbal communication skills, including the ability to demonstrate empathy in difficult interpersonal situations.
• High attention to detail with the ability to process data quickly, multitask effectively, and maintain quality in all interactions and transactions.

Benefits

• Competitive compensation package.
• Full benefits: Medical, Vision, Dental, and more.
• Employee Stock Ownership Program.
• Medical, Dental, Vision, and Life Insurance.