HR Advisor

Responsibilities & Expectations

• Provide HR guidance, information, and education to employees at all levels focusing on exceptional customer service.
• Manage a high volume of employee requests and tickets.
• Deliver personalized care experiences through multiple modes of communication (chat/phone/casework).
• Utilize a research-based approach for quick information on company policies and programs.
• Guide and coach customers on internal tools and resources to promote self-service.
• Partner with COEs and collaborate cross-functionally on complex situations.
• Conduct regular HR data integrity audits and update systems.
• Ensure all transactions are accurate and compliant with SOX and internal control guidelines.
• Proactively identify opportunities to enhance and optimize processes.
• Monitor and contribute to personal SLAs for responsiveness and turnaround time.
• Support the Contingent Workforce Program (Tier 1 related inquiries and processing).
• Facilitate the Critical Systems Access Background Check process and maintenance.
• Apply end-to-end knowledge of HR systems to make informed decisions and mitigate risks.

Must-have skills/qualifications (technical, soft skills, certifications, tools)

• HR Domain Knowledge with at least 2 years experience in an operations role
• Previous Workday experience (at least 2-3 years)
• Previous experience completing Enterprise Interface Builders (EIBs) in Workday
• Previous experience running reports in Workday
• Ability to follow documented processes and procedures
• Ability to document and map new processes
• Ability to take the initiative on projects to ensure tasks are completed on time
• Exceptional customer service skills with a continuous improvement mentality
• Ability to work complex issues, attention to detail, process re-engineering
• Ability to perform detailed analysis and root cause analysis on standard HR process and technology with a view to highlight trends, issues, and designing solutions
• Ability to partner with multiple HR colleagues, partners and clients internationally
• Ability to use data to drive recommendations for business process, self service and systems enhancements

Ideal experience level (years, leadership, industries)

• BA/BS Degree
• Experience with ServiceNow
• Intermediate level skills in Microsoft Office
• Intermediate level skills in G Suite
• Experience in an HR Shared Services or HR Operations environment
• Preferred industries or companies: Tech/Finance
• Desired personality or work style: Data driven/Easy going