HR Advice Partner II

Work Location: Mount Laurel, New Jersey, United States of America

Pay

$72,280 - $108,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Schedule

40 hours per week

This role has in-office expectations of 4 days per week.

About the role

The HR Advice Partner II is primarily responsible for providing day-to-day advice and guidance to People Managers (up to an AVP level), Employees, and HR Business Partners for an assigned portfolio or business line on a wide variety of employee relations issues. This role assists in resolving complex people management issues and problems while ensuring ongoing compliance with internal and external requirements and maintaining a positive employee relations climate. Areas of focus include performance management, behavior management, leaves and accommodation, compensation, career and personal development, and health and safety.

The HR Advice Partner will support multiple lines of business and work closely with leaders on a broad range of employee-related matters. As a trusted advisor, this role provides guidance and support on performance management, policy and procedure violations, workplace behavior concerns, and other employment-related issues. The HR Advice Partner will also collaborate with business leaders to ensure the consistent application of policies and promote positive employee experiences.

Responsibilities

• Partner with relevant stakeholders (HR Shared Services, HR Business Partners, and Centers of Excellence) to provide consultation and advice on complex HR and employment matters, offering strategies, options, and risk assessments for individual employee situations as well as special initiatives and broad business changes.
• Understand the differing needs of the business and adapt advice within the overall strategy and policy; coach leaders and People Managers as opportunities arise.
• Utilize appropriate approaches and methodologies to identify associated risks with actions and decisions, enabling the business to make informed choices.
• Apply highly developed probing, investigative, and analytical skills to identify issues, write reports, and make recommendations.
• Provide informal coaching to individuals at all levels and influence as appropriate to ensure successful outcomes.
• Build people managers' HR capabilities by educating during interactions (just-in-time coaching), providing tools and resources to empower managers to effectively handle employee situations; identify gaps and trends and leverage formal learning activities.
• Build and strengthen relationships to gain trust and credibility, positioning yourself as a true partner and enabler to the business in employee relations situations.
• Embrace, listen to, and consider information and perspectives from both managers and employees in the resolution of issues.
• Provide consistent interpretation and delivery of HR programs, practices, and policy guidance across the organization; support implementation and coach management on all new or changed policies and practices.
• Ensure effective case management and resolve issues within your level of authority, engaging appropriate HR Centers of Excellence or HR Shared Services teams as needed.
• Resolve issues within your level of authority and escalate issues or seek expertise where appropriate to ensure an integrated and sound approach to managing cases and investigations in compliance with internal and external requirements.
• Address a wide range of HR and employee relations issues, including but not limited to performance management, discipline, manager-employee conflict, terminations, workforce transitions, absenteeism, accommodation, and health and safety; provide guidance and support on complex accommodation and disability matters.
• Provide regular and relevant management information on trends, issues, and potential opportunities; monitor the case management database and contribute to executive-level reporting to identify trends and ensure awareness across the organization and stakeholders.
• Identify and escalate issues having broad corporate implications or risks.
• Be decisive and quickly escalate high-risk issues as per established protocol and authority; maintain thorough and accurate documentation on all matters and proactively manage and follow up on outstanding issues for timely resolution.
• Maintain a strong working knowledge and understanding of all operating procedures and levels of authority to ensure compliance with Standard Operating Procedures (SOPs) and operate within your level of authority; foster a culture of risk management and control.
• Ensure case files are input into the database in a timely manner.
• Identify process improvement and efficiency opportunities.
• Promote and embrace teamwork, teambuilding, and continuous learning for yourself, within your team, and across the broader HR Advice Channel.

Requirements

• Bachelor’s degree preferred.
• 3+ years of experience required.
• Action-oriented individual who demonstrates high accountability, sound judgment, and decision-making abilities.
• Strong influencer who engages colleagues, business partners, key stakeholders, and business leaders.
• Ownership of results and recommendations.
• Effective listening, understanding, and responding skills.
• Effectiveness at information seeking and probing.
• Strong relationship-building and partnership skills with stakeholders.
• Impactful collaborative partnering: ability to influence and resolve issues.
• Demonstrated excellence in judgment and decision-making.
• Business acumen: understanding the business and its goals and objectives.
• Technical HR expertise and Employee Relations expertise.
• Risk management skills.
• Ability to navigate and leverage internal relationships and functional areas across the organization, with a proven ability to get things done.
• Ability to prioritize and excellent time management skills.
• Excellent written and verbal communication skills.
• Adaptability and flexibility.
• Teamwork and cooperation.

Preferred Qualifications

• Employee Relations experience.
• Well-versed in Federal and State employment law.

Physical Requirements

• Never (0%): International travel, lifting/carrying over 25 lbs., kneeling, crawling, climbing, reaching overhead, pushing, pulling.
• Occasional (1-33%): Domestic travel, responding quickly to sounds, standing, walking, moving safely in confined spaces, lifting/carrying under 25 lbs., squatting, bending, reaching forward, twisting.
• Frequent (34-66%): N/A
• Continuous (67-100%): Performing sedentary work, performing multiple tasks, operating standard office equipment, sitting, concentrating for long periods of time, applying common sense to deal with problems involving standardized situations, reading/writing/comprehending instructions, adding/subtracting/multiplying/dividing.

Benefits

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes:

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward and recognition programs.

Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

• Colleague Development: Regular career, development, and performance conversations with your manager, access to an online learning platform, and a variety of mentoring programs to help unlock future opportunities.
• Training & Onboarding: Comprehensive training and onboarding sessions to ensure success in your new role.