HPC Program Coordinator, Mass Save RTS Program

Summary/Objective

Abode Energy Management (Abode) manages the residential portion of the Mass Save® program, focusing on efficient operations and contractor compliance with program standards. The HPC Program Coordinator supports the HPC Account Management team by serving as a key point of contact for contractors, customers, and internal staff.

Responsibilities

• Manage and respond to customer and contractor inquiries by email and phone
• Create, maintain, and resolve customer and contractor cases/issues
• Maintain response-time standards and document resolutions
• Support contractor compliance
• Process annual participation agreements and confirm compliance
• Review contractor certifications regularly and follow up on renewals
• Update and maintain relevant databases and resources
• Track Advisor and Crew Lead information for software access
• Review and approve Marketing pieces submitted by HPCs.
• Provide administrative and documentation support to program staff
• Collaborate daily with the program team and stakeholders
• Help develop program materials and collateral
• Prepare reports for internal and external stakeholders
• Track, summarize, and analyze KPIs and other program data
• Attend contractor-facing meetings as needed
• Support monthly reporting requirements
• Contribute to program improvement and growth

Qualifications

• Strong candidate will bring most of the following skills and experience:
• Bachelor’s degree or 4+ years of relevant experience
• Interest in sustainability, building science, or climate work
• Experience in a fast-paced office environment in project management or communications
• Strong proficiency with Microsoft tools and comfort learning new software
• Strong written and verbal communication skills
• Calm, steady approach to working with people from a wide range of backgrounds and needs
• Adaptable, collaborative team player with a positive attitude
• Self-starter who can manage competing priorities and changing schedules effectively
• The following skills and experience are preferred:
• Mass Save experience and knowledge (highly preferred)
• Heat pump knowledge
• The following skills and experience are a plus:
• Experience training or educating others
• Experience with customer relationship management software such as Salesforce
• Fluency in Spanish or Portuguese

Compensation and Benefits

This is a full-time, exempt position with total compensation targeted between $65K and $75K, depending on relevant skills and experience. The Program Coordinator will work most of the time out of their own home, with some travel as needed to work with other staff in Abode’s Concord office and/or to attend events or meetings. Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life and Disability Insurance, a matching 401k, and fully paid Parental Leave. Employees have a flexible working schedule and generous paid time off (~30 paid days off).

To Apply

To apply, please visit www.AbodeEnergy.com/careers to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you!