Housing Taskforce Care Manager (LMSW or LCSW)

About the role

MetroPlusHealth is a healthcare provider serving residents of Bronx, Brooklyn, Manhattan, Queens, and Staten Island. The Housing Taskforce Care Manager works with members experiencing homelessness to optimize their health care and improve their daily functioning.

Responsibilities

• Assess and address member’s problems and needs: clinical, psychosocial, financial, environmental
• Engage members in a collaborative relationship, empowering them to manage their health
• Support members during transitional periods from shelter to permanent housing
• Assess and address risks and gaps in care
• Maximize member’s access to available resources
• Develop a member-centered plan of care with input from member, caregivers, and health care providers
• Communicate plan of care to Primary Care Physician and provide updates, as needed
• Ensure member’s understanding using verbal and nonverbal techniques
• Train member on relevant chronic diseases, preventive care, medication management, home safety, etc.
• Provide complex care management, including ensuring access to care, reducing unnecessary hospitalizations, and appropriately referring to community supports
• Advocate for members by assisting them to address challenges and make informed choices regarding clinical status and treatment options
• Develop collaborative relationships with clinical providers and facility staff
• Employ critical-thinking and judgment when dealing with unplanned issues
• Use data as a tool in tracking and trending outcomes and clinical information
• Maintain accurate, comprehensive, and current clinical and non-clinical documents
• Comply with all initial, annual, and other mandatory trainings, organizational and departmental policies, and procedures
• Maintain professional competencies as a Housing Taskforce Care Manager
• Conduct other duties as assigned by Manager of Housing Taskforce

Requirements

• Master’s Degree in Social Work required
• 3 years of prior experience in care management in a health care and/or managed care setting, or other relevant experience working in the field of Social Work or Case Management required
• Proficiency with computers, navigating in multiple systems and web-based applications, including Microsoft Word, Excel, Teams, PowerPoint, and Outlook, as well as various web-based applications, and portals
• Ability to proficiently read and interpret medical records, claims data, pharmacy and lab reports, and prescriptions required
• Ability to work closely with members and caregivers
• Significant experience working with clients around the issues of homelessness, addictions, mental health, entitlements, and housing
• Have a working knowledge of members’ rights and responsibilities as tenants
• Have experience working on-site in a behavioral health practice setting
• Bilingual (English/Spanish) preferred

Qualifications

• Valid New York State license and current registration to practice as a Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) issued by the New York State Education Department (NYSED)
• Strong verbal and written communication skills including motivational coaching, influencing and negotiation abilities
• Time management and organizational skills
• Strong problem-solving skills
• Ability to prioritize and manage changing priorities under pressure

Skills

• Confident, autonomous, solution driven, detail oriented, high standards of excellence, nonjudgmental, diplomatic, resourceful, intuitive, dedicated, resilient and proactive

Benefits

Commensurate with experience

Pay

$85,000.00 - $85,000.00

Schedule

9:00 AM - 5:00 PM