LCSW Care Manager

Primary Functions

• Responsible for patient outreach, assessment, disease management, and care coordination
• Assesses patients through telephonic and eventually face-to-face encounters
• Builds a collaborative relationship with patients and their identified support system
• Utilizes motivational interviewing to identify barriers and facilitate care plan compliance
• Effectively educates patients about healthcare delivery, plan benefits, and a variety of health-related topics
• Coordinates timely and appropriate implementation of assessments, care plans, and interventions
• Provides medication reconciliation and supports ongoing adherence
• Identifies and helps to align patient care and community resources to prevent hospital readmissions and emergency department visits
• Documents all activity in the documentation systems relevant to the role
• Collaborates with the care team to achieve high-quality, low-cost outcomes for patients
• Interfaces and maintains positive relationships with key providers in local hospitals, community practices, and organizations
• Achieves established productivity targets
• Maintains compliance with the organization's policies and procedures
• Demonstrates the ability to adapt, innovate, and lead in a fast-paced environment
• Passionate about making a difference in individuals' lives

Qualifications

• Master’s in Social Work
• Current full licensure as an LCSW by the NC Social Work Certification and Licensure Board
• Two years post-master’s clinical experience required
• Medical Social Work experience strongly preferred
• Knowledge of care management and quality principles preferred
• The ability to maintain confidentiality
• The ability to interact with individuals of all cultures and levels of authority

Additional Skills Required

• Excellent and effective written and oral communication skills
• Proficiency in Microsoft Office Outlook, Word, Excel, PowerPoint use and e-mail communication
• The ability to communicate clearly and succinctly
• Dependable, manages time well; efficient and organized
• The ability to maintain confidentiality

Benefits

• 401(k)
• Health, Dental, and Vision insurance
• Employee assistance program
• AFLAC
• Paid time off