Housing Support Staff - Haven Heights

About the role

The Housing Support Staff at Haven Heights provides essential support to residents, ensuring a safe and compliant living environment. This position requires a combination of customer service skills and crisis intervention abilities.

Responsibilities

• Provide assistance, support, and information to residents to ensure a safe environment that is compliant with all rules and policies.
• Provide supportive care to residents experiencing personal crises.
• Conduct periodic walking inspections of the facility for the purpose of identifying, initiating appropriate action (reporting, correction, etc.) of hazards, inappropriate behavior, necessary repairs, or other notable conditions.
• Respond to emergency situations that may arise, making decisions within policy guidelines as necessary.
• Provide crisis intervention and institute security procedures should a critical or threatening situation arise, including providing timely and appropriate notification to policy, fire, emergency medical, and supervisory authorities.
• Demonstrate a working knowledge of emergency resources and service organizations.
• Collaborate with maintenance staff to uphold the facility’s cleanliness, safety, and maintenance standards.
• Ensure the facility’s regular practice of public health safety protocols.
• Maintain case records, required forms and reports, and social services systems (e.g. WellSky, HMIS, Bridges & Others) in the prescribed format.
• Participate in staff meetings.
• Work cooperatively with other The Salvation Army staff and programs.
• Perform other duties as requested.

Requirements

• High school diploma or GED.
• 6 months of experience in public contact/customer service.
• Experience working with individuals experiencing homelessness in a shelter/residential program preferred.

Qualifications

This position requires a strong commitment to serving others and a willingness to work in a fast-paced, dynamic environment. Excellent communication and problem-solving skills are essential.

Skills

• Customer service skills.
• Crisis intervention abilities.
• Public health safety protocols.

Benefits

• Paid holidays, vacation time, sick time.
• Medical, vision, and dental insurance.
• Life and voluntary options.
• Money Purchase Pension Plan (Defined Contribution Plan).
• 403(b) option.
• Parental leave.
• Sick leave.
• Paid vacation.
• Paid holidays.