Housing Support Specialist

About the role

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Responsibilities

• Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders
• Serve as a key point of contact for adjusters and landlords during the insured's relocation, ensuring consistent communication, clear expectations, and empathetic support during extensions and ongoing service needs
• Manage the full lease extension process including requesting and securing approvals from adjusters, coordinating updated lease terms with landlords and vendors and communicating timelines and expectations to policyholders
• Proactively monitor upcoming lease expirations to prevent service interruptions and ensure seamless housing continuity
• Coordinate and resolve in-stay service requests including furniture exchanges, add-ons, and maintenance-related concerns
• Collaborate with landlords, property managers, and vendors to execute timely service solutions and extension agreements
• Investigate and resolve issues related to property conditions, damages, and vendor performance
• Maintain accurate financial and operational records, including updating client ledgers for billing accuracy, tracking extension costs within ALE guidelines, manage move-out coordination when applicable, including vendor pickups, lease terminations, and security deposit reconciliation
• Document all communication, updates, and actions in internal systems with a high level of accuracy and timeliness
• Identify risks, delays, or service failures early and escalate appropriately with ownership and urgency
• Maintain a high-touch service model for all clients, including VIP or complex claims requiring elevated coordination
• Handle multiple claims simultaneously while meeting service level expectations and deadlines
• Performs other duties as assigned.
• Supports the organization's quality program(s)

Qualifications

• High school diploma or GED required.
• Two (2) years of experience in leasing, property management, customer service or account management.
• Previous experience in insurance, temporary housing, property management or real estate strongly preferred.
• Credit security clearance, confirmed via a background credit check, is required for this position.

Skills

• Exceptional verbal and written communication skills with the ability to manage sensitive client situations with professionalism and empathy.
• Strong organizational skills with the ability to manage high volume of extensions, deadlines, and service requests simultaneously.
• Detail-oriented with a focus on billing accuracy, lease documentation, and system updates.
• Strong problem-solving