Housing Support Officer - Womens Housing Related Support Service, 12hrs

About the role

Contract position for 12 hours a week, permanent.

Responsibilities

• Ensure Humbercare Ltd delivers an effective Housing Related Support (HRS) service across all tenures, in line with management contracts between Humbercare Ltd and current or future partner organisations.
• Ensure services are customer-focused and responsive to local needs by working closely with statutory, voluntary, and private sector agencies, encouraging involvement and feedback as an integral part of service delivery.
• Assess referrals by identifying support, risk, and housing needs using a Housing First approach, and communicate assessment outcomes to the Senior Practitioner and HRS Manager to support waiting list management and implementation planning.
• Work collaboratively with key partners supporting women and with the Housing Options Team throughout the co-delivery of services and support packages.
• Deliver tailored support packages that enable customers to build and maintain the skills required for independent living, in line with contractual requirements.
• Respond appropriately and non-threateningly to customers experiencing distress or crisis, recognising that support may be required during days, evenings, and weekends.
• Encourage and support customers to maintain a living environment that reflects their wishes and needs through a psychologically informed environment (PIE) approach.
• Promote recovery-focused, trauma-informed, and person-centred support practices.
• Work in partnership with relevant statutory and voluntary agencies, signposting customers to appropriate services where required.
• Attend professional, local group, and agency meetings to represent both the service user and the organisation to a high standard.
• Prioritise safeguarding and ensure customer rights are protected at all times.
• Support customers to plan, shop for, and prepare healthy meals within a budget, respecting individual choices and preferences.
• Support, advise, or signpost customers to maximise and sustain income through budgeting, money management, and benefit access, including tenancy sustainment support and assisting management with housing benefit shortfalls or related queries.
• Maintain and record high standards of cleanliness and housekeeping.
• Ensure buildings remain secure, and that incidents and behaviours are appropriately monitored and communicated.
• Manage individual customer caseloads, providing floating support across multiple locations.
• Support customers to improve and maintain physical and mental health, wellbeing, and healthy lifestyles, encouraging personal safety and protection from abuse.
• Support customers to build and maintain positive relationships with family, friends, and the wider community through meaningful activities, education, and training, promoting awareness of risks, strengths, and needs.
• Support customers to move on to independent living when ready, including completing move-on applications, property bidding, and move-out processes.

Requirements

Essential

• Educated to Level 2 Diploma or equivalent.
• Experience of working in a social care or similar environment, preferably with females.
• Knowledge of Psychologically Informed Environments and Trauma Informed Care Principles and Practice.
• Knowledge of statutory and voluntary support agencies that specialise in supporting females.
• Working knowledge of person-centred, strengths-based approaches to support and care planning.
• Experience of working with others to achieve successful outcomes.
• Excellent communication, interpersonal and problem-solving skills.
• Team working experience, working cooperatively with colleagues in complex, pressurised situations.
• Excellent organisational and time management skills and the ability to effectively manage a caseload.

Desirable

• Willing to work towards a recognised housing/care/support qualification.