Housing Management Officer - Womens Housing Related Support Service, 20Hrs

Key Responsibilities

• Provide a programme of intensive housing management to service users referred into the HRS in accordance with housing benefit support exemption requirements.
• Provide effective housing management within a service that supports women with a range of complex needs and severe multiple disadvantages, helping to prevent or resolve homelessness, develop independent living skills, sustain tenancies, and successfully transition to long-term housing while leading fulfilling lives.
• Engage with service users on a weekly basis to support individuals to maintain and achieve independent living in the community.
• Provide a high-quality service, ensuring outstanding customer service and service delivery by acting as an ambassador for Humbercare and point of contact for customers.
• Engage with service users to design services that work for them and utilise resources within the local area to make a real, quality difference to peoples' lives.

Essential Requirements

• Educated to Level 2 Diploma or equivalent.
• Experience of working in a social care or similar environment, preferably with women.
• Knowledge of Psychologically Informed Environments and Trauma Informed Care Principles and Practice.
• Knowledge of statutory and voluntary support agencies that specialise supporting women.
• Working knowledge of person-centred, strengths-based approaches to support and care planning.
• Experience of working with others to achieve successful outcomes.
• Excellent communication, interpersonal and problem-solving skills.
• Team working experience, working cooperatively with colleagues in complex, pressurised situations.
• Excellent organisational and time management skills and the ability to effectively manage a caseload.

Desirable Requirements

• Willing to work towards a recognised housing/care/support qualification.