Housing Stability Specialist

About the role

Under the direction and supervision of the Program Manager or designee, the Housing Stability Coach will provide housing stability case management support to families experiencing homelessness in South LA. Services are delivered in partnership with the Coalition for Responsible Community Development (CRCD), HOPICS, Shields for Families, Sanctuary of Hope, and Watts Labor Community Action Committee (WLCAC). Participants also receive support from an economic stability coach to ensure comprehensive assistance.

Responsibilities

• Screen referrals to determine eligibility and coordinate client intakes and assessments.
• Develop individual housing service plans and secure needed services for participants and their families.
• Meet with participants regularly to discuss progress and barriers to housing and economic stability.
• Coordinate with project staff and partners to provide housing placement and supportive services that facilitate successful transition to permanent housing.
• Provide clients with post-discharge information and referrals for homeless prevention services and other ancillary services as needed.
• Assist clients with identifying housing stability challenges and work in partnership with the economic stability coach to ensure goal attainment.
• Coordinate ancillary services to achieve housing stability and maintain interagency consultation, coordination, and referrals.
• Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, move-in assistance, community re-integration, and other services provided.
• Provide supportive services including linkages to health, mental health, substance use disorder services, legal services, benefits establishment, transportation, basic needs, crisis management, eviction prevention, life skills, etc.
• Accompany clients to appointments (e.g., medical, housing, employment, etc.).
• Enter data into the appropriate data tracking system within 24–48 hours.
• Conduct outreach to potential recipients.
• Administer and screen all cases using various screening tools.
• Complete non-clinical intake documents and update individual service plans at least once every three months.
• Monitor and follow up with clients on an ongoing basis.
• Understand and articulate services provided through the SPA 6 CES.
• Facilitate internal referrals and/or appointments within HOPICS and coordinate services with other HOPICS programs and community partners.
• Coordinate transportation for participants using agency vans as needed.
• Attend required meetings, trainings, and maintain professional boundaries with staff, clients, and community partners.

Requirements

• Associate’s degree OR high school diploma with a minimum of two years of job-related experience working with homeless individuals and families OR five years of experience in the social service field (case management and homeless program experience preferred).
• If in recovery, a minimum of three years of being drug- and alcohol-free is mandatory.
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Verification of employment eligibility and background clearance.
• Valid driver’s license and reliable transportation; current proof of auto insurance required.
• TB test (not more than three months prior to or seven days after hire; annual renewal).
• CPR and First Aid certifications required within 30 days of employment.
• Basic computer word processing skills; working knowledge of Microsoft Word, Excel, and the internet.
• Working knowledge of HMIS and other database programs is desirable.
• Ability to outreach and engage clients in different settings.
• Ability to interpret instructions furnished in written, oral, or schedule form.
• Ability to work effectively under pressure with attention to detail and punctuality.
• Professional experience working within a multi-integrated team.

Skills

• Excellent critical thinking and problem-solving skills.
• Ability to understand and carry out oral and written directions.
• Ability to provide intensive case management to a caseload of 20–45 clients.
• Ability to structure individual service plans to client needs.
• Bilingual preferred, but not required.

Benefits

• CPR and First Aid certifications provided within 30 days of employment.
• Annual TB test and renewal covered.

Schedule

• Full-time, 40 hours per week.
• Some evenings and weekends required.