Housing Retention Counselor

About the role

As a Housing Retention Counselor, you’ll play a vital role in helping individuals across Erie and Niagara Counties transition from being homeless to safe, permanent housing. You’ll walk alongside clients as they regain stability, providing guidance, resources, and support that truly makes a life-changing difference.

Responsibilities

• Assesses independent living skills and works with the patient care team to develop and implement service plans that foster maximum patient self-sufficiency
• Provides short-term situational counseling for patients in crisis
• Affords patients in securing services that maximize their tenure in housing
• Participates in scheduled virtual and in-person meetings
• Provides quality customer service through a Trauma-Informed Care (TIC) lens

Requirements

• Exceptional communication skills
• Excellence in customer service and time management
• Ability to function well in a high-paced and at times stressful environment
• Familiarity with computers and MS Office software (Outlook, Word) preferred
• Ability to teach and influence others
• Familiarity with the trauma-informed care model
• Demonstrated ability to work effectively in a team environment

Qualifications

• Possess a valid NYS driver's license (verified through NYS LENS system) and insured, dependable car to use for client services activities, including transporting clients, when necessary
• Awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential

Skills

• Communication skills
• Customer service skills
• Time management skills
• Computer proficiency (Outlook, Word)
• Knowledge of trauma-informed care model
• Teamwork skills

Benefits

• Multiple comprehensive medical health insurance plans
• Dental and Vision coverage at no cost to you
• Paid Time Off package that equals 4 weeks of time in your first year
• 403b with a generous company match
• Paid parking or monthly metro pass
• Professional development opportunities
• Paid lunch breaks

Pay

The actual rate of pay offered will be based on a variety of individualized factors, including but not limited to a candidate’s skills, relevant experience, educational background, internal equity, and market considerations.

Schedule

Full-time position.