Housing Counselor

About the role

The Housing Counselor represents Presbyterian Homes & Services and its operating entities to the community at large in relation to the sales and marketing goals of the organization. This position leads all sales activities to help prospective residents and their representatives navigate our various senior living services and options.

Responsibilities

• Cook up and execute marketing strategies and plans for the site under the direction of site leadership and in collaboration with the Sales and Marketing Director.
• Successfully target the necessary audiences and implement plans to reach those audiences in relation to the marketing goals set for the site.
• Plan a community networking program which includes scheduled meetings and presentations with appropriate community leaders and groups to present the services of the project.
• Act as the primary on-site sales and marketing representative for the site.
• Provide information about service availability, packages, pricing, financial assistance, and related information to all inquiries.
• Respond to calls and inquiries, conduct tours and provide information, advice, support and assistance to prospective customers during their decision making process.
• Maintain accurate records of inquiry and lead tracking, follow up, waiting list management etc. through the designated, computerized lead management system.
• Cook up marketing processes with site staff per established timeframes.
• Aid residents and their representatives with all preadmission procedures including completing reservation and entrance deposit agreements and communicating marketing and admission information in a timely manner to all customers.
• Ensure a smooth transition of admissions processes to site staff per established timeframes.

Qualifications

• Minimum Qualifications: College degree in social work, gerontology, marketing, human services or related field, or equivalent experience.
• Experience in senior housing, service, or health care related environment.
• Sales experience preferred.
• Must understand the basic principles of sales and marketing.
• Ability to prioritize and manage multiple tasks with attention to detail.
• Excellent oral, written, and interpersonal communication and organizational skills.
• Demonstrated ability to read, write, speak, and understand the English language to communicate with all customers.
• Must be able to work independently and with minimal supervision.
• Demonstrated computer proficiency including Microsoft Office and other common computer programs.
• Must be experienced and able to use customer relation management (CRM) software.
• Must be a team player, willing to take direction and accept responsibility for meeting specified objectives.
• Must have flexibility with periodic weekend or later hours, personal integrity, and the ability to work effectively with prospective customers, residents, family members and representatives, coworkers, visitors, and the public.
• Demonstrated compatibility with PHS’ mission and operating philosophies.

Pay

The estimated starting pay range for this role is $29.46 - $36.81 per hour. This good faith estimate is based upon PHS’s typical starting pay range for this role. Actual pay range depends upon many factors including each individual employee’s qualifications and market conditions and is subject to change.

Benefits

• Full-time benefits-eligible employment begins at a minimum of 30 hours per week:
• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retail, with eligibility for an employer match
• Holiday pay and extended sick
• Full and Part-time benefits-eligible employment working between 20-29 hours per week:
• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs
• All employees: Accrue PTO (Paid time off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

About PHS

Established in 1955, PHS has earned the reputation as an innovative leader dedicated to promoting independence, purposeful living and the overall well-being for those they serve. Today, PHS is one of the largest nonprofit providers of senior housing and services in the nation. PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.