Housing Operations Manager

About the role

Discovery House is a newly constructed 741-bed graduate housing community located on the campus of the University of Maryland opening in August 2026. Designed to support the needs of enrolled graduate students, Discovery House provides a modern residential experience that fosters academic success, community engagement, and student well-being.

Responsibilities

• Delivery of exceptional customer service by overseeing the accessibility, responsiveness, and effectiveness of professional and student staff in addressing resident needs and concerns.
• Support housing licensing and occupancy processes, including marketing initiatives, license renewals, and related administrative functions.
• Support resident account administration, including installment payment processing, account inquiries, revenue tracking, delinquent account collection, move-out account reconciliation, and account write-off submissions.
• Process invoices and support financial operations through database management systems and purchase card transaction administration.
• Develop and coordinate educational initiatives that promote successful apartment living and enhance resident understanding of Discovery House policies, procedures, and community expectations.
• Collaborate with facilities staff to address resident concerns, coordinate maintenance-related communication, and support community enhancement projects.
• Aid in the development, administration, analysis, and implementation of resident surveys and associated action plans.
• Advance and support the mission, goals, and strategic priorities of University of Maryland Student Affairs, the Graduate School, and the Department of Resident Life.
• Maintain accurate resident and operational records through the effective use of housing management and database systems, including StarRez, MyDRL, Entrata, and related platforms.
• Supervise and support all phases of the residential transition cycle, including move-out, turnover, and move-in operations.
• Contribute to communications and outreach efforts through website management, social media engagement, and content development.
• Prepare and assist with the creation of weekly operational and performance reports.
• Support budget planning, implementation, and monitoring for areas impacting daily community operations.
• Actively collaborate with members of the Associate Director team to address challenges, implement solutions, and ensure effective communication across affiliated housing communities.
• Reside on-site and participate in the professional staff duty rotation, providing after-hours response and support for Discovery House, South Campus Commons, and The Courtyards at the University of Maryland.

Requirements

• Bachelor’s degree required.
• 2-3 years of experience as a full-time professional in student housing administration/operations.
• Experience supervising employees including hiring, training, coaching, performance management, and staff development.
• Success in this role requires professionalism, adaptability, and the ability to work respectfully and collaboratively with team members, students, and campus partners.
• Knowledge of student housing management systems such as StarRez, Entrata, and related platforms.
• Demonstrated ability to develop processes, implement standard operating procedures, and improve operational workflows for efficiency and consistency.
• Strong interpersonal, communication skills, computer competency, and the ability to work with a diverse population.
• Ability to work onsite during standard business hours, Monday through Friday, 9:00am–5:00pm, with occasional evening and weekend availability during peak periods, move-in/move-out operations, and special events.
• Demonstrated ability of critical thinking, organizational and problem-solving skills.
• Ability to develop collaborative relationships with University partners.
• Ability of move/lift up to 35 pounds.
• Ability to serve on-call rotation and live on site.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

$60,000.00-$64,000.00 per year, 2-Bedroom staff apartment, parking and a comprehensive benefits package.

Schedule

Full-time, live-on professional staff member.