Housing Operations & Communications Manager

Job Duties

The Housing Operations & Communications Manager is responsible for leading strategic initiatives and student programs aimed at recruitment and retention of students to campus housing. This role ensures all housing rooms and facilities are prepared for student use and oversees all communication to students regarding housing operations, processes, and concerns.

• Creates and oversees all communication to students regarding housing operations information, housing processes, facilities that impact student buildings, or concerns.
• Creates, manages, and presents information about campus housing at University events.
• Serves as a visible, collaborative partner across campus, engaging with prospective students and families, campus partners, and divisional initiatives.
• Oversees critical housing operations, including contracts, occupancy management, billing, and a 24/7 service desk.
• Provides leadership and supervision to full-time and student staff, ensuring effective response to operational challenges and non-routine situations.
• Maintains best practices in housing assignments, safety and security, ADA compliance, and strategic communications.
• Serves as a liaison for Housing and Residential Education with University Police, Emergency Management, and University Health and Safety regarding reporting, follow up.

Key Job Responsibilities

• Directs and implements strategic unit initiatives or student programs, specific to recruitment and retention of students to campus housing.
• Ensures all housing rooms and facility spaces are prepared for student use.
• Creates and oversees all communication to students regarding housing operations information, housing processes, facilities that impact student buildings, or concerns.
• Creates, manages, and presents information about campus housing at University events.
• Serves as a visible, collaborative partner across campus, engaging with prospective students and families, campus partners, and divisional initiatives.
• Oversees critical housing operations, including contracts, occupancy management, billing, and a 24/7 service desk.
• Provides leadership and supervision to full-time and student staff, ensuring effective response to operational challenges and non-routine situations.
• Maintains best practices in housing assignments, safety and security, ADA compliance, and strategic communications.
• Serves as a liaison for Housing and Residential Education with University Police, Emergency Management, and University Health and Safety regarding reporting, follow up.

Department

Housing & Residential Education

Compensation

Compensation range of $62,000 to $67,000. This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

Conditions of Appointment

The home campus of this position is Green Bay. Position is a full-time Academic Staff appointment.

Contact Information

To ensure consideration, please submit application materials by Friday, June 26, 2026. Contact Human Resources for further inquiries.