Housing Navigator - Veteran Services

Qualifications

Bachelor’s degree in Human Services, Public or Business Administration or related discipline.
A minimum of 4 years of related employment experience may be substituted for degree requirements.
Minimum of 3–5 years of experience working with homeless and/or at-risk veterans and their families, preferably within a housing-focused program.
Demonstrated experience serving high-barrier populations, including individuals with prior evictions, limited credit history, criminal backgrounds, behavioral health challenges, or histories of chronic homelessness.
Excellent verbal and written communication skills, with the ability to effectively engage diverse populations, including participants, staff, landlords, and community partners.
Proven ability to assess high-risk participants and complex housing situations, and to develop and implement appropriate, solution-focused interventions.
Ability to remain calm, professional, and solution-oriented in high-stress, fast-paced environments, including high-risk field settings.
Willingness and ability to conduct outreach in high-risk areas, including encampments and unsheltered environments.
Strong interpersonal, engagement, and conflict resolution skills.
Excellent organizational, planning, and time management abilities, with strong attention to detail.
Effective problem-solving skills with a results-driven approach.
Working knowledge of housing systems, landlord engagement strategies, and housing placement processes preferred.
Experience with SSVF, HUD, VA, or local housing authority programs preferred.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Experience with HMIS, CMIS, or similar data management systems preferred.
Demonstrated ability to manage a high-acuity caseload, prioritize competing demands, and meet program deadlines.
Ability to maintain strict confidentiality of sensitive client information.

Responsibilities

• Provide advanced housing navigation services to Veterans and Veteran families, with a focus on rapid placement into permanent housing and long-term housing stability.
• Manage a high-acuity caseload of Veterans experiencing complex and multiple barriers to housing.
• Conduct regular, in-person meetings with Veterans to support engagement and progress toward housing goals.
• Develop individualized housing navigation plans with clearly defined goals, timelines, and measurable outcomes.
• Aid Veterans in locating and securing housing, including unit searches, property viewings, documentation collection, and application completion.
• Identify and address barriers to housing placement, including denials, documentation challenges, and affordability concerns.
• Advocate on behalf of Veterans with landlords and property managers to secure housing opportunities, particularly for high-barrier participants.
• Lead landlord engagement and outreach efforts to expand available housing opportunities within the service area.
• Conduct outreach in high-risk areas, including encampments, shelters, and unsheltered environments, to identify and engage Veterans in need of services.
• Provide field-based services, including home visits, housing searches, landlord meetings, and outreach in unstable or high-risk environments.
• Coordinate with Housing and Urban Development (HUD) and VA Supportive Housing (HUD-VASH) Point(s) of Contact to ensure timely and accurate documentation.
• Collaborate with the Southern Nevada Regional Housing Authority and other housing systems to connect Veterans to appropriate permanent housing options.
• Coordinate housing inspections, lease-up processes, and move-in logistics in compliance with program requirements.
• Support Veterans in accessing non-clinical resources, including benefits, community services, and supportive programs that promote housing stability.
• Track and monitor participant progress toward housing placement outcomes and program goals.
• Complete all required case management documentation, including client files, eligibility verification, vouchers, financial assistance, and services provided.
• Maintain accurate and timely data entry in CMIS/HMIS systems and generate reports as required by grantors.
• Ensure compliance with SSVF, HUD, VA, and agency policies, procedures, and timelines.
• Develop and maintain collaborative relationships with community partners, referral agencies, and stakeholders.
• Communicate professionally and in a timely manner with internal staff and external partners.
• Conduct follow-up communication with referral sources and service providers as needed.
• Report concerns related to abuse, neglect, or safety in accordance with agency policies and procedures.
• Participate in team meetings, case conferences, and required trainings.
• Provide guidance and support to team members regarding housing navigation strategies and barrier resolution, as appropriate.
• Identify gaps in housing resources and contribute to continuous program improvement efforts.
• Perform other duties assigned by the supervisor in support of program operations.

Physical Requirements

• Regularly walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms continuously.
• Regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
• Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.