Housing Navigator I

Work Location: Concord, CA | Full Time, Non-Exempt, Monday–Friday 8:00/8:30 AM – 4:30/5:00 PM | Compensation: $28.50–30.50/hour

About the role

We’re hiring a dedicated Housing Navigator to be at the forefront of helping people find stability and a place to call home. You'll work with participants from a range of programs, including Veterans, those overcoming challenges with alcohol and other drug substances, individuals fleeing domestic violence, and families in need of rapid rehousing. If you are looking for meaningful work that will make a lasting impact, we’d love to talk to you!

Responsibilities

Tenant Education and Assessment

• Lead group and individual tenant training sessions on a variety of topics such as preparing rental documents (references, resume, etc.), tenant rights (Fair Housing, credit reports, etc.) and more.
• Create individual assessments and housing case plans, including written recommendations for their housing needs.

Landlord Outreach and Housing Search Support

• Cultivate and maintain strong relationships with landlords who will rent to our program participants.
• Maintain a positive company image through professional conduct and timely follow-up.
• Support participants by identifying and referring them to suitable housing vacancies that meet their needs, qualifications, and habitability standards.
• Assist participants with scheduling apartment viewings, submitting rental applications, and follow-up with property owners.
• Negotiate rental agreements with landlords, conduct housing inspections, and assist participants with review of lease agreements and move-ins.

Service Coordination

• Act as a liaison between landlord/tenant, and with external vendors.
• Communicate with SHELTER, Inc. support services staff on housing placement assessment and status of participants’ ability to secure housing.
• Attend monthly house meetings with residents in transitional housing with services and housing staff to work on transition housing plans as needed.
• Maintain accurate and current participant files, including documentation and tracking of housing search referrals.

Requirements

• Knowledge of the Bay Area, Fairfield or Sacramento rental housing market.
• 2+ years' experience working in affordable housing or supportive housing environment, placement assistance in low-income subsidized or supportive housing arrangements.
• Ability to work with underserved populations including homeless, re-entry, and special needs.
• Associate or bachelor’s degree in related field is a plus.
• Knowledge of various rental subsidy programs (e.g., HUD Project-Based Section 8, Housing Choice Voucher, Tax Credit, Shelter Plus Care, HOME) and a working knowledge of landlord-tenant law, fair housing regulations, Section 504, ADA.
• Ability to comprehend HUD manuals and regulatory agreements is a plus.
• Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel) and typing skills.
• Database software experience; CLARITY and HMIS are a plus.
• Bilingual English/Spanish a plus.

Additional Requirements

• Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.
• Must successfully pass a criminal background check.
• Must provide TB test clearance.

Benefits

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday
• 100% paid medical insurance (Kaiser, Sutter Health, Anthem Blue Cross), dental, vision for employees; 50% for dependents
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement per year
• 403(b) with SHELTER, Inc. matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities