Housing Navigator, Home 4 Good (52942)

Responsibilities

• Serve as a full-time, remote presence for identified landlord partner
• Liaise with landlord staff to receive referrals of households; perform outreach to all households referred to the program in a timely manner
• Screen, assess and refer clients to supportive services and/or financial assistance programs that fit their specific needs with the goal to establish housing stability and/or reduce or eradicate their arrears
• Work with tenants to maintain and/or access housing assistance subsidies that will aid in their overall stability (e.g. CityFHEPS, EHV)
• Employ a trauma-informed approach to ensure clients are referred to the appropriate service
• Conduct follow-up assessments with each household to ensure they reached their intended referral (workforce, financial coaching, Homebase, community-based organizations) as well as maintain housing stability for a period of 12 months following program enrollment
• Form, develop and strengthen relationships with community providers within and outside program cluster to ensure smooth referral hand-offs
• Track data and outcomes, adhering to program metrics, using designated tools designed for the program
• Troubleshoot solutions to clients’ crises as they arise; assist clients in accessing services by providing advocacy and support
• Provide housing technical assistance and training to landlord staff members as needed
• Other duties as assigned by program supervisor or senior leadership

Competencies

• Experience in homeless services; proficient background knowledge of eviction prevention, NYC shelter system, public benefits, housing eviction proceedings, and other homeless services
• Able to work independently with minimal supervision
• Able to form interdisciplinary relationships, think critically and make informed decisions
• Experience working with clients, particularly those with multiple, overlapping challenges/ barriers to housing
• Excellent verbal and written communication skills; organized and detail-oriented
• Proficiency with various computer programs including Microsoft Office programs and Google Docs
• Ability to manage time and multiple tasks simultaneously to execute goals
• Spanish proficiency required

Qualifications

Bachelor’s Degree required with a minimum of 1 year of experience in eviction prevention services.