Housing Navigation Technician

PRC Baker Places is a non-profit organization dedicated to serving the San Francisco community through legal advocacy, workforce development, financial services, and residential treatment programs. We support formerly homeless adults living with co-occurring mental health and substance use disorders by providing a continuum of integrated direct care services. All of our programs are grounded in a social rehabilitation philosophy that integrates harm reduction and daily living skills within a safe and supportive environment.

About the Role

The Housing Navigator Technician assists clients in locating and obtaining permanent housing by collaborating with San Francisco’s Department of Homelessness and Supportive Housing, San Francisco Health Plan, and other external and internal stakeholders. This role plays a critical part in supporting clients’ care management plans through high-touch engagement, staying service-focused, and understanding the barriers faced by unhoused communities. The position requires leading with integrity and compassion.

Responsibilities

• Assess clients for housing eligibility across all housing options using both housing-first and treatment-first lenses.
• Prepare housing plans with clients to set goals and benchmarks based on need.
• Ensure documentation quality and timeliness meets agency standards.
• Perform timely and accurate data entry using agency databases and Epic, adhering to agency, Medi-Cal, and contract standards.
• Manage caseloads of clients at various stages in the housing process.
• Comply with policy and procedures, workflows, and documentation requirements.
• Identify social determinants of health through clinical assessments and assist clients with referrals to internal and external resources, including behavioral health, substance use disorder, medical supports, or other ECM/CS programs.
• Explore the impacts of activities of daily living (ADLs) and housing with clients on a one-on-one basis, helping them overcome challenges.
• Assess clients for substance use and mental health disorders that may require 90-day treatment and make appropriate referrals.
• Assist clients in accessing community access points for assessments.
• Provide at least two workshops per year on accessing and retaining housing.
• Deliver one agency-wide presentation annually about housing navigation services, referral processes, and general client needs to secure housing.
• Assist clients in applying for housing during open-house events and one-on-one sessions.
• Participate in community organization groups focused on housing.
• Maintain and update resource guides for housing.
• Generate reports as required.
• Support clients in moving into new housing.
• Complete at least 20 hours of agency-required training per year.
• Maintain working relationships with external providers, community members, and internal programs.
• Provide culturally competent services using harm reduction and trauma-informed principles.
• Perform other duties as assigned.

Requirements

• Minimum 2 years of experience with one-on-one housing-related advocacy.
• Bachelor’s degree required; Mental Health Rehabilitation Specialist (MHRS) preferred.
• Strong organizational skills with attention to detail and accuracy.
• Experience working with diverse populations while practicing cultural humility.
• Knowledge of and sensitivity to issues faced by adults with substance abuse, domestic violence, HIV/AIDS, mental health challenges, trauma history, and co-occurring diagnoses.
• Understanding of harm reduction strategies, housing-first strategies, and their intersectionality.
• Experience working with government agencies, nonprofit organizations, and community stakeholders.
• Ability to work independently with minimal supervision, prioritize tasks, and manage diverse responsibilities.
• Basic computer skills; proficiency in Microsoft Office 365 preferred.
• Ability to work flexible schedules, shifts, or locations.
• Must clear CDSS licensing background check and FBI/DOJ background check prior to hire.
• Must possess and maintain a valid California driver’s license.
• TB test required prior to hire and annually thereafter.
• First Aid and CPR certifications required upon hire and maintained yearly.
• Bilingual (English/Spanish) highly desirable but not required.

Benefits

• Competitive salary.
• Medical, dental, and vision insurance for employees and eligible dependents.
• Short-term and long-term disability insurance.
• Life insurance.
• Employer-matching contributions to 403(b) retirement plan.
• Generous paid time-off.
• California Bar dues (if applicable).
• Professional development opportunities.

Schedule

This is a full-time, exempt position.