Housing Counselor - Bilingual

About the role

The Housing Counselor will provide professional face‑to‑face housing counseling to prospective and existing low‑to‑moderate income Philadelphia families and individuals in Pre‑Purchase, Rental, Mortgage delinquency and post‑Purchase in accordance with HUD/National Industry Standards guidelines.

Responsibilities

• Create, maintain, and update client files on a regular basis.
• Prepare action plans and follow up with client in a timely manner.
• Participate in weekly DHCD Diversion Court sessions with clients; prepare HEMAP and other default services applications.
• Interact with mortgage servicers, realtors, landlords, and other relevant parties to obtain the best mortgage products and resources for home buyers, find rental properties, and preserve homeownership for existing homeowners at risk of foreclosure.
• Perform administrative tasks.
• Maintain complete and accurate files and records of client information in the Database RX office and assist the Housing Director with the preparation of reports.
• Other duties may be assigned.

Requirements

• Minimum of two years of experience providing housing counseling.
• Ability to demonstrate a caring for the community.
• Fluency in English and Spanish required.
• HUD and DHCD Diversion Court certification preferred; must be able to pass the exam within three months after hiring.
• National certifications preferred.
• Must be able to pass the mandatory HUD housing counseling exam within 90 days of hiring.
• Sign‑on bonus if HUD certified.
• Familiarity with social service networks in Philadelphia.
• Ability to maintain a caseload of clients, including prompt and accurate maintenance of physical files documentation with attention to detail and confidentiality.
• Experience with data client system Counselor Max and RX experience preferred.
• Strong willingness to learn.
• Excellent oral and written communication, customer service, and presentation skills.
• Knowledge of Microsoft Office programs.
• Willing to work off‑site or off‑hours on occasion as needed.
• Willing to travel locally and outside the state for trainings or meetings.

Benefits

Esperanza offers a comprehensive employee health & wellness benefits program.