Bilingual Housing Counselor

Essential Duties And Responsibilities

• Aid area residents in home buying efforts through financial and mortgage counseling.
• Investigate area residents’ concerns and complaints and aid through referrals or personal contact with city or county agencies.
• Establish a strong working relationship with banks and mortgage institutions to provide services to area residents.
• Plan, organize, and facilitate seminars on issues of finance, mortgage, home improvement, etc.
• Cooperate with local law enforcement to establish a good line of communication, support, and work together in community neighborhood watch programs.

Qualifications

• Good customer service, follow through, attention to detail, and good with numbers.
• Basic computer skills and familiarity with Microsoft Office.
• Bachelor’s Degree from a four-year college or university with a background in Marketing or Finance, or at least 5 years of experience in the areas of banking, mortgages, finance, or home buying.
• Bilingual in Spanish – able to speak, write, and read in Spanish.

Knowledge, Skills, And Abilities

• Demonstrates basic computer knowledge.
• Basic knowledge of Excel, Word, and Google Drive.
• Handle sensitive information in a confidential manner.
• Reply to email, telephone, or face-to-face inquiries.
• Attention to detail and problem-solving skills.
• Demonstrate the ability to address criticism appropriately and develop constructive outcomes.
• Demonstrate phone etiquette.
• Perform tasks with sustained effort and enthusiasm.
• Establish and maintain positive, effective working relationships with staff, and the community.
• Demonstrate effective time management, organizational skills, and prioritization of work to meet the needs of staff, students, and teachers.
• Demonstrate the ability to follow and communicate effectively, both orally and in writing.
• Demonstrate initiative, flexibility, and the ability to work independently.
• Demonstrate the ability to listen to others and remain receptive to new ideas.
• Demonstrate excellent human relations and interpersonal skills.