Housing Coordinator, Queens Tenant Defense

About the role

The Legal Aid Society’s Civil Practice is seeking a Housing Coordinator to join the Housing Unit in the Queens Neighborhood Office. Reporting to the Housing Director and Housing Data Manager, the Housing Coordinator will work with the Housing/Housing Benefits Supervising Attorneys, Borough Administrators and their teams, casehandlers; and the Civil Grants & Contracts Team to ensure quality assurance for all housing and related benefits cases in the borough.

Essential Duties/Responsibilities

• Intake & Data Responsibilities:
  • Oversee and ensure collection of data for grants/contracts with Office Management team, ensure that all cases, including associated benefits cases, are entered within one week of intake.
  • Periodically update the housing team on any changes or updates in data collection required for housing grants.
  • Work with casehandlers to ensure that all cases are timely updated with data required for grants management including accurate service levels, completed forms, and other information needed to establish eligibility and outcomes; and are timely marked as ready for closing in the case management system.
  • Work with casehandlers to upload all documents needed for programmatic audits in the case management system within one week of intake and before case closing.
  • Responsible for overall quality assurance in the case management system including cross-refencing LAS data with OCA data and NYSCEF (New York State Court Electronic Filing System); finding any duplicate cases or clients; ensuring that all cases where case work is complete have been closed, etc.
  • Follow up with and/or interview clients to obtain information needed to properly enter and/or update cases.
  • Utilize Microsoft 365 and its apps (Microsoft Forms, etc.) as useful tools for creating or innovating efficient data-tracking systems.
  • Learn and utilize new technologies and systems as appropriate to manage cases and data.
  • Provide input into performance evaluations of staff.
• Professional Development & Other Duties As Assigned:
  • Participate in continuous professional development.
  • Continuously learn about forms of bias in the workplace and demonstrate affirmative behaviors that support an inclusive work environment.
  • Other duties as assigned.

Qualifications

• Required qualifications: Bachelor’s degree or an equivalent combination of 4+ years of post-secondary education and/or work experience.
• Preferred qualifications: Bachelor’s degree.
• Previous administrative experience.
• Knowledge, Skills And Abilities:
• Ability to work in a team setting including strong communication and follow-up skills.
• Demonstrated ability to consistently meet deadlines in a high-pressured work environment.
• Demonstrated ability to pay attention to detail.
• Ability to manage relationships and effectively communicate with Office management team; case handlers; and Civil G&C team.
• Highly self-motivated and able to work independently.
• Demonstrated ability to accurately and quickly gather data, compile information, and keep accurate records.
• Demonstrated track record of organizational skills.
• Excellent computer skills including Office 365 and all Microsoft Office programs, especially Microsoft Excel (pivot tables, etc.), and demonstrated ability to work with databases.
• Excellent judgement, including ability to handle sensitive or confidential information.
• Demonstrated ability to multitask.

Salary and Benefits

The salary range represents a good faith estimate of the range we expect to pay for this role. The actual salary offered may vary depending on many factors, including but not limited to job-related knowledge, skills, and experience, as well as collectively bargained salary steps for unionized roles. Salary Range: $75,782 - $80,782.

The Legal Aid Society offers a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Click here to read more about benefits.

Higher Education and Loan Forgiveness: The Legal Aid Society is a qualified employer for the purposes of the Public Service Loan Forgiveness. This position allows an employee to take advantage of PSLF and other State and Federal loan forgiveness programs. Additionally, employees who are New York residents may be eligible for assistance from New York state to assist with loan repayments, depending on years of practice.

To learn more, click the links below.

• studentaid.gov
• hesc.ny.gov/loan-forgiveness-programs

How to Apply

All applications must be completed online via the career portal. We do not accept emailed applications. Submit the following documents as a combined PDF:

• Resume
• Letter of Interest

For technical difficulties or questions regarding this posting, please email TalentAcquisition@legal-aid.org.

EQUAL EMPLOYMENT OPPORTUNITY

The Legal Aid Society is an Equal Employment Opportunity (EEO) Employer. The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients (people), to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us and our ability to build strong relationships with our colleagues. Every member of our community is expected to continuously learn about the dynamic, evolving, and emerging field of knowledge of identity, bias, and systemic forms of oppression and participate in productive efforts to dismantling bias in all forms.