Housing Coordinator - Full-time, day shift - Martha's Vineyard Hospital

Martha's Vineyard Hospital, part of Mass General Brigham, is a not-for-profit organization supporting patient care, research, teaching, and community service. We are building high-performing teams to drive groundbreaking medical discoveries and invite you to join us.

About the role

The Housing Coordinator works with current, prospective, and newly hired employees, as well as contingent workers, to understand their housing needs and assist them in securing appropriate housing. This role develops expertise in the local housing market and supports efforts to build a network of landlords, realtors, and other housing stakeholders to expand housing opportunities for Mass General Brigham staff. The Housing Coordinator also monitors and reports on workforce housing needs to inform the organization’s overall housing strategy and supports all aspects of workforce housing operations, including occupancy, maintenance, and property management.

Responsibilities

• Supports efforts to build and maintain strong relationships with housing providers, landlords, and community partners to address employee housing needs.
• Serves as a housing advocate and resource for employees by identifying housing opportunities, communicating listings, and supporting placement on the island.
• Manages housing records, agreements, keys, property information, inventories, and leased property documentation in accordance with hospital procedures and lease requirements.
• Uses housing databases and software to schedule arrivals and departures, track occupancy, maintain tenancy records, coordinate turnover cleanings, and generate usage, occupancy, and shortage reports.
• Coordinates tenant move-in materials, including housing agreements, guidelines, directions, inventory/condition reports, recycling information, and keys.
• Supports housing operations by entering maintenance work orders, coordinating repairs and lockouts with vendors, addressing routine tenant concerns, and escalating unusual situations as needed.
• Communicates regularly with Housing leadership regarding current and future occupants, housing needs, hoteling arrangements, and operational updates.

Requirements

• High School Diploma or equivalent required; experience in lieu of a degree is not accepted.
• 2-3 years of general office or administrative experience required; 1-2 years of experience within a healthcare or community service environment preferred.
• Excellent verbal and written communication skills, including English proficiency in speaking, reading, writing, and typing.
• Strong organizational, time management, and attention-to-detail skills with the ability to meet deadlines.
• Excellent interpersonal skills with the ability to handle confidential matters with tact, professionalism, and diplomacy.
• Ability to work independently and collaboratively, using strong problem-solving skills and proficiency with Microsoft Office and related software.

Physical Requirements

• Standing: Occasionally (3-33%)
• Walking: Occasionally (3-33%)
• Sitting: Constantly (67-100%)
• Lifting: Occasionally (3-33%) – 20lbs to 35lbs
• Carrying: Occasionally (3-33%) – 20lbs to 35lbs
• Pushing: Rarely (Less than 2%)
• Pulling: Rarely (Less than 2%)
• Climbing: Rarely (Less than 2%)
• Balancing: Occasionally (3-33%)
• Stooping: Occasionally (3-33%)
• Kneeling: Rarely (Less than 2%)
• Crouching: Rarely (Less than 2%)
• Crawling: Rarely (Less than 2%)
• Reaching: Occasionally (3-33%)
• Gross Manipulation (Handling): Constantly (67-100%)
• Fine Manipulation (Fingering): Frequently (34-66%)
• Feeling: Constantly (67-100%)
• Foot Use: Rarely (Less than 2%)
• Vision - Far: Constantly (67-100%)
• Vision - Near: Constantly (67-100%)
• Talking: Constantly (67-100%)
• Hearing: Constantly (67-100%)

Schedule

• Scheduled Weekly Hours: 40
• Work Shift: Day (United States of America)
• Remote Type: Hybrid
• Work Location: One Hospital Road

Pay

Pay Range: $17.71 - $25.28/Hourly (Grade 3). At Mass General Brigham, base pay is determined by skills, relevant experience, education, certifications, and other essential factors. The provided range is an estimate based on minimum job qualifications and does not include additional compensation such as benefits, differentials, premiums, or bonuses.