Housing Coordinator

About the role

The Housing Services Coordinator is responsible for supporting the permanent housing search of the families living in the shelter by coordinating all housing services activities which will lead to the successful placement of families in accordance with WIN’s and other agency contractual requirements.

Responsibilities

• Demonstrate ability to understand housing subsidies and provide families with guidance and support with the application process.
• Cultivate relationships and develop new partnerships with real estate rental brokers and landlords to ensure WIN families have access to current information and housing resources.
• Liaise with brokers and landlords to ensure that potential housing meets WIN requirements for client readiness and act as an expediter as needed.
• Arrange apartment viewings and interviews with landlords; provide escort to apartment viewings as required and assists with housing applications.
• Collaborate with Case Managers and clients in developing permanent housing strategies.
• Coordinate WIN-sponsored Housing Fairs and participate in networking events.
• Coordinate and facilitate housing workshops which address clients’ issues and needs; provide information and resources to families during the different phases of their housing search.
• Coordinate and facilitate group meetings with new families within ten (10) days of arrival to discuss existing subsidies and review the responsibilities of the client regarding the search for permanent housing.

Requirements

• Bachelor’s degree (preferred) with at least 2 years of relevant experience, or an associate’s degree with 4+ years of directly related experience.
• Deep knowledge of the New York City housing market, including housing subsidies and supportive housing programs.
• Proven ability to build and maintain strong partnerships with brokers, landlords, and housing stakeholders.
• Excellent interpersonal, communication, and relationship-building skills, along with sound judgment and a consistently professional demeanor.
• Flexibility and willingness to travel to potential housing sites as needed.
• Bilingual proficiency in English and Spanish (preferred).