Housing Coordinator

About the role

The Housing Coordinator provides operational leadership for LCFS’s 30-unit Permanent Supportive Housing (PSH) program. This role oversees program operations, ensures compliance with HUD, Continuum of Care (CoC), and Housing First standards, and supports a trauma-informed, culturally responsive housing environment. The Housing Coordinator supervises housing staff, supports resident engagement and services, manages partnerships, and ensures the program operates effectively, compliantly, and in alignment with LCFS’s mission.

Core Responsibilities

• Ensure PSH operations align with HUD, CoC, and PSH standards

• Oversee audits, monitoring, reporting, and documentation requirements

• Ensure accurate and timely data entry and reporting in HMIS/ETOM

• Maintain program performance and address compliance gaps proactively

• Oversee intake, orientation, and ongoing resident engagement

• Support resident goal-setting, life skills activities, and tenant councils

• Ensure services align with Housing First and trauma-informed practices

• Respond to resident concerns and support crisis response as needed

• Serve as liaison with property management, service providers, and community partners

• Coordinate services that support housing stability and resident success

• Represent the program in community meetings and collaborative spaces

• Supervise housing program staff, interns, and volunteers

• Provide coaching, performance feedback, and workload coordination

• Oversee scheduling, facility use, and operational workflows

• Track program budgets and support fiscal responsibility

• Contribute to program development, grant reporting, and continuous improvement

• Aid leadership with planning, evaluation, and strategic growth

Required Skills & Capabilities

• Strong leadership, organizational, and supervisory skills

• Ability to manage program operations, compliance, and staff oversight

• Knowledge of HUD CoC, Housing First, and PSH principles

• Experience working with HMIS or similar data systems (or willingness to learn)

• Strong communication skills with residents, staff, and partners

• Ability to exercise sound judgment and manage sensitive situations

Minimum Qualifications

• Minimum 2 years of experience in supportive housing, homeless services, or case management

• Demonstrated experience with program compliance and coordination

Nice-to-Have Qualifications

• Bachelor’s degree in Social Work, Human Services, or a related field

• Experience working with chronically homeless populations or co-occurring disorders

• Familiarity with the Indianapolis Continuum of Care and local service networks

• Bilingual abilities