Housing Case Manager Support Specialist (Washington County)

IRCO (Immigrant and Refugee Community Organization) is a non-profit established in 1976 to welcome, serve, and empower refugees, immigrants, and people across cultures and generations in Portland, Oregon.

About the role

This hybrid, full-time position supports IRCO’s Washington County Senior Housing Program. The Housing Case Manager Support Specialist works both on-site and in the field, maintaining a 20:1 participant-to-case-manager ratio. The role focuses on delivering participant-centered, flexible housing case management to individuals experiencing homelessness or housing instability who are eligible for Metro Supportive Housing Services in Washington County.

Responsibilities

• Provide participant-centered, trauma-informed customer service sensitive to challenges of homelessness, including medical and behavioral health issues.
• Employ a “whatever it takes” approach to assist participants in transitioning from homelessness to permanent supportive housing.
• Guide households through all stages of housing stabilization, offering flexible services tailored to participant needs.
• Collaborate with other case managers, establish professional relationships, and work effectively as part of a team.
• Build professional relationships with participants, conduct assessments, and develop individualized case management service plans in collaboration with participants, including needs, goals, steps, timeframes, and progress tracking.
• Meet multiple, sometimes conflicting deadlines while maintaining a high level of confidentiality.
• Work flexible hours to accommodate client availability.
• Ensure timely input of client service transactions and expense documents.

Requirements

• Associate degree in human services or related field and minimum 2 years of experience providing services to a similar population, or Bachelor’s degree in human services or related field and minimum 1 year of experience.
• Valid Oregon driver’s license, proof of car insurance, and use of an automobile during work hours.
• Fluency in English; a second language is preferred.

Preferred Qualifications

• Strong analytical and problem-solving skills.
• Excellent interpersonal and professional communication skills (verbal and written).

Working Conditions

• Physical: Minimal physical effort (e.g., light lifting, carrying, or movement); some agility and hand-eye coordination required for office or equipment use.
• Mental: Regular variation in tasks; must prioritize and decide task order.
• Environment: Moderately low personal risk; occasional discomfort due to noise, temperature, or interactions with distressed individuals.
• Schedule: Occasional fluctuations based on organizational or client needs, with or without prior notice.

Benefits

• 3 to 6 weeks of PTO per year.
• 12 paid holidays + 1 floating holiday.
• Medical and dental insurance with 90% coverage for employees and families, no deductibles.
• Employer-paid life, short-term, and long-term disability insurance.
• 401k match of over 100% on the first 5%, with immediate vesting.
• 3% employer match for student loans or college savings.
• Flexible spending accounts.
• Flexible working arrangements and schedules.
• Opportunity to work with diverse communities and contribute to meaningful community impact.

Pay

Starting at $48,600 per year, based on experience.

Contract funded until June 30, 2027 (continuation dependent on funding).