Housing Case Manager - HPD

Compensation Range: $24/hr - $31.25/hr commensurate with experience.

Benefits

• Three comprehensive healthcare plans to choose from based on your priorities and budget; Housing Works covers most of the plan, you pay a portion based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

About the role

The Housing Case Manager (HCM) provides comprehensive Case Management services and care coordination to a caseload of residents who are living with HIV and/or co-occurring conditions. The Housing Case Manager works closely with their clients in the clients' homes, in the office, and in the community helping to ensure housing stability by promoting independent living skills, financial management, and health and wellness.

Responsibilities

• Provide case management services to assigned clients, including supportive counseling, motivational interviewing, crisis intervention, care coordination, linkage and referral, assessment and service plan development, field work, and assessment/observation of resident in their living space as needed but no less than once per month.
• Documentation of all services and interventions provided as per funder, regulatory, industry, and internal standards.
• Successfully complete monthly home visits for 100% of your clients.
• Ensure that HIPAA forms and income verification documents are uploaded into each client's file and are signed if applicable.
• Work with clients to create comprehensive initial assessments and service plans within 30 days of enrollment, and reassessments and service plans every 90 days.
• Provide referrals and follow-up for primary care, substance use services, nutrition, clothing, mental health services, and financial management.
• Maintain meaningful engagement with residents using motivational interviewing and other supportive interventions to help residents achieve and maintain the highest level of independent functioning possible.
• Promote participation in community activities and other endeavors that foster individual growth and development of a social support network.
• Connect and coordinate with other internal departments including: ADHC, Health Services, OASAS, Health Homes, Behavioral Health, Community Partnerships, Legal, and Job-Training.
• Assist new clients with moving into their apartments and support their transition from homelessness to stable housing.
• In collaboration with the client, develop strength-based individualized goals and provide constructive feedback on goal participation during scheduled engagement.
• Accompany residents as needed to facilitate access to external services.
• Assess and discuss financial management with the client, including following up on rent obligations, maintaining an active subsidy, utility payments, and food and nutritional needs.
• Complete apartment inspections and place work orders as needed, ensuring collaboration with custodial and operations staff.
• Actively participate in weekly supervision with your supervisor; come prepared to meetings.
• Complete all required reports and paperwork by the prescribed deadlines.
• Demonstrate excellent customer service with clients, staff, vendors, and all other relevant stakeholders.
• Coordinate care, including case conferencing, with residents' internal and external service providers; participate in case conferences as part of a multidisciplinary team.
• Perform other responsibilities and duties as assigned.
• Participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Requirements

• Bachelor's degree in social work, psychology, counseling, or a related field preferred; Master's Degree a plus.
• A minimum of three years of relevant experience in a social services setting working with individuals who have experienced homelessness, mental health issues, and/or substance use.

Qualifications

• Ability to prioritize and multi-task.
• Experience with and proven commitment to working with low-income and marginalized communities, as well as individuals engaging in substance use and having multiple chronic medical and/or behavioral health conditions.
• Ability to document in various electronic systems to chronicle client services.
• Dependable and flexible.
• Able to maintain a high level of client confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good communication skills, both verbally and in writing, including the ability to communicate with all levels of management.
• Proficient in Microsoft Outlook, Word, and Excel.
• Ability to work with colleagues to solve problems.
• Familiarity with Harm Reduction practices.

Working Conditions

• This position requires the staff person to be present in the program site 100% of the time.
• Requires a working knowledge of NYC mass transportation systems (subway and bus) to visit client apartments and meet clients; Housing Works will provide a Metro Card.
• Occasionally expected to de-escalate tense, even hostile, client situations.