Housing Case Manager

The Road Home

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retailment Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

The Housing Case Manager will work as part of our Housing Case Management Team to provide direct Case Management services to families who have moved out of homelessness and are living in housing throughout Salt Lake County. The Case Manager will help connect families with resources and work closely with the Case Management Team, other agencies, and community partners to help support and facilitate families in meeting their diverse needs. Case Management duties will include time in the office, in families’ homes, and in agency vehicles transporting clients throughout the county. Services will be provided with a strong emphasis on Trauma Informed Care and Housing Focused principles.

Location

Palmer Court
999 S Main St, SLC, UT 84115

Reports to

Program Services Manager

Position Status

Full-Time

Shift

Monday - Friday, 40 hours

Grade, Starting Rate

Grade 6 - $18.90/hour

FLSA Status

Non-Exempt

Essential Duties and Responsibilities

• Work with families receiving long-term rental assistance to help them become stabilized in their housing and community.
• Focus on housing and strength-based practices to meet the unique needs of each tenant.
• Meet with families in their home to better assess family dynamics, needs, and support.
• Provide services to a caseload of around 25 families living throughout Salt Lake County.
• Familiarity with rental assistance funding sources.
• Provide clients with program referrals and links to other community resources, and facilitate each client’s access to these resources.
• Provide direct case management to families, including: crisis management, ongoing assessment, goal setting, and problem solving.
• Assist clients in obtaining employment and or working on applying for Social Security benefits.
• Advocate and negotiate on the client’s behalf with property managers.
• Assess children’s needs to make appropriate community referrals, and liaise with schools as needed for supportive services.
• Aid tenants in getting on waitlists for Housing Choice Vouchers, Public, and other Subsidized Housing options.
• Attend weekly staff meetings, case staffing, and additional meetings as assigned.
• Engage in daily collaboration with other departments, maintaining and promoting a healthy team environment.
• Keep accurate records, case management notes, and statistical data as assigned.
• Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
• Participate in emergency drills and environmental safety activities, as required.
• Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
• Maintain regular and reliable attendance as an essential function of this position.

Promoting Best Practice

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
• Maintain healthy boundaries using trauma-informed approaches in all interactions.

Education and Experience

Experience working with diverse and/or vulnerable populations is preferred. A Bachelor’s Degree or equivalent experience is preferred.

Skills and Expectations

• Ability to prioritize and effectively handle multiple tasks consistently,
• Demonstrate emotional regulation skills to remain calm and composed during high-pressure situations, maintaining professionalism in all workplace interactions
• Willingness to be a proactive member of a team.
• Ability to work individually in a self-directed manner, and as part of a team.
• Ability to work in stressful situations
• Strong interpersonal skills and ability to work with diverse populations.
• Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
• Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
• Ability to accept supervision, direction, and feedback with openness.
• Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.

Physical and Equipment Requirements

• Ability to lift and move heavy items up to 50 pounds, including food boxes and clients belongings
• Ability to sit, stand, and move for at least an hour at a time or more.
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
• Ability to use stairs or steps.
• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.