Housing Case Manager

About the role

“Every person deserves compassion, dignity, and the safety of a place to call home.” Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Responsibilities

• Maintain a caseload between 30-35 clients.
• Establish and execute an individualized housing plan, including tenant screening and assessments.
• Engage with clients on a weekly basis.
• Achieve successful interactions with clients and/or care team members weekly, totaling four days of service per month, using three different communication methods (telephonic, electronic text/email, or written correspondence).
• Identify a minimum of three independent living skills or goals in 100% of client care plans, with actionable steps; milestones are complete when each skill/goal is achieved.
• Engage clients in person at least once a month.
• Enter notes into the Electronic Health Record (EHR) within 24–48 hours following any client engagement or contact.
• Connect clients with local community resources and provide referrals to other agencies for additional housing opportunities.
• Assist with unit applications and provide transportation for clients to property viewings.
• Attend Interdisciplinary Care Team meetings weekly to evaluate client goals and track action item completion.
• Monitor progress using EHR and Homeless Management Information System (HMIS) databases to maintain accurate client and program data.
• Link clients to resources addressing psycho‑social and daily needs such as health care, food, and hygiene items.
• Perform crisis intervention as needed and counsel clients confronting issues like mental illness, addiction, and abuse.
• Enroll families and individuals into the Homeless Management Information System via the Coordinated Entry System (CES).
• Attend annual training sessions on housing laws, trauma‑informed care, and harm reduction strategies.
• Advocacy and Landlord Engagement: network with landlords/property managers and community entities; conduct health and housing quality walk‑throughs of prospective units (if applicable); confirm move‑in costs and collect supporting documents (e.g., W‑9, signed rental agreement); understand fair housing, local housing laws, and community housing programs; maintain general understanding of community support programs.
• Confidentiality and Professionalism: act ethically reflecting integrity, transparency, accountability, respect, and responsibility; accept personal responsibility for duties; maintain confidentiality of work‑related information; protect client PII per HIPAA.

Requirements

• Valid CA Driver’s License and eligibility for company vehicle insurance.
• High school diploma or equivalent.
• Professional verbal and written communication skills.
• Access to a vehicle.
• Proficiency in Microsoft Office/Teams (Mail, Docs, Sheets, Calendar).
• Preferred: 6 months to 1 year of previous case management experience.
• Preferred: