Housing Case Manager

About the role

Housing Case Managers are responsible for providing comprehensive case management services to individuals experiencing homelessness or at risk of homelessness. This role involves a combination of advocacy, direct support, and resource coordination to meet the varied needs of clients. The goal is to empower clients to attain self-sufficiency by equipping them with essential life skills and support needed to achieve housing stability and secure permanent housing.

Responsibilities

• Maintain a caseload between 30-35 clients
• Establish and execute individualized housing plans, tenant screening and tenant assessments
• Engage with clients on a weekly basis
• Complete successful interactions with clients and/or members of the care team weekly, totaling four days of service per month, utilizing three different methods of communication (telephonic, electronic/text/email, or written correspondence)
• Identify a minimum of three independent living skills or goals in 100% of client care plans accompanied by actionable steps; milestones are considered complete once each living skill or goal has been successfully achieved
• Engage clients in person at least once a month
• Enter notes into the Electronic Health Record (EHR) in the client's profile within 24 to 48 hours following any engagement or contact with the client
• Connect clients with local community resources and offer referrals to other agencies for additional housing opportunities
• Assist with unit applications and provide transportation for clients to property viewings
• Attend Interdisciplinary Care Team meetings on a weekly basis to evaluate client goals and track the completion of action items
• Monitor progress by utilizing the Electronic Health Record (EHR) and Homeless Management Information System (HMIS) databases to uphold accurate client information and program data
• Link clients to resources to address psycho-social and daily needs such as health care, food, hygiene items
• Perform crisis intervention as necessary and counsel clients confronting issues adversely affecting their lives, such as mental illness, addiction and abuse
• Enroll families and individuals into the Homeless Management Information System through the Coordinated Entry System (CES)
• Attend training sessions to remain informed about housing laws, trauma-informed care practices, and harm reduction strategies annually
• Network with landlords/property managers and other community entities
• Conduct health and housing quality standards walk-throughs of prospective units
• Confirm client's move-in costs and collect all supporting documents, including but not limited to W-9 forms and signed rental agreements
• Understand fair housing laws, local housing laws and various housing programs within the community
• Maintain general understanding of community supports programs
• Act in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility
• Accept personal responsibility and accountability for performance of duties
• Maintain confidentiality of work-related information and materials
• Maintain client PIF according to HIPAA

Qualifications

• Possess a valid CA Driver's License and have eligibility for Company vehicle insurance
• High school Diploma or equivalent
• Professional verbal and written communication skills
• Have access to a vehicle
• Proficiency in Microsoft Office/Teams (Mail, Docs, Sheets, Calendar)

Preferred Experience

• At least 6 months to 1 year of previous case management experience
• Experience working in a non-profit or community-based organization with homeless individuals and/or families experiencing literal or at-risk homelessness

Benefits

• Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Health + Home
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days vacation PTO/year
• 6 days of sick pay/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans

Pay & Schedule

• $28.00 per hour, depending on experience
• 8:00 AM to 4:30 PM, Monday - Friday