Housing Case Manager

About the role

The Housing Case Manager provides comprehensive support to individuals and families experiencing chronic housing instability. This role delivers intensive, client-centered case management aimed at promoting long-term housing stability and enhancing overall quality of life. The position requires strong communication and conflict resolution skills, a solid understanding of grant compliance and budgeting processes, and a commitment to person-centered, trauma-informed care.

Responsibilities

• Maintain an active caseload of individuals and families experiencing housing insecurity.
• Conduct comprehensive assessments of clients’ situations, including safety risks, housing needs, and support systems.
• Develop and implement individualized service plans in collaboration with clients, focusing on long-term stability goals.
• Aid clients in locating affordable, equitable, low barrier housing opportunities.
• Conduct regular home visits and wellness checks to monitor housing stability and safety.
• Offer eviction prevention support including lease education, conflict resolution, and landlord mediation.
• Connect clients with internal and community resources and supportive services, such as legal assistance, counseling, childcare, employment assistance, and mainstream benefits.
• Collaborate with clients to develop personalized safety plans that address their immediate safety concerns and minimize the risk of future harm.
• Support skill-building in areas such as budgeting, life skills, and daily living.
• Advocate on behalf of clients to access resources, navigate systems, and ensure continuity of care.
• Maintain accurate and confidential client records, documenting all interactions, assessments, service plans, and progress toward self-determined goals.
• Compile up-to-date statistical data as required by funding sources, regulatory agencies, and organizational policies.
• Attend departmental and organizational training for professional growth opportunities.
• Perform housing inspections and HUD required documentation such as habitability and rent reasonableness.
• Complete check requests for approved expenses.
• Attend all required organizational and community-based meetings.

Qualifications

• High School Diploma/GED required.
• Bachelor’s degree in social work, Psychology, Human Services, or related field preferred.
• Knowledge of Permanent Supportive Housing, housing First, harm reduction, and trauma-informed care models preferred.
• Experience working with individuals experiencing mental health and substance use barriers preferred.
• Familiarity with housing subsidy programs (e.g., HUD, HOPWA, Section 8) and fair housing laws preferred.
• Bilingual in Spanish/English preferred, but not required.

Benefits

• 150 hours of PTO in the first year followed by 195 hours per year moving forward.
• 12 paid holidays.
• Medical coverage options include a PPO plan or a HDHP.
• Dental & Vision plans.
• Health Savings Account or Flexible Spending Account.
• Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• 403b Retirement Account with 5% matching and 100% vesting after 90 days.
• Life Insurance @ 2 times the annual salary.
• Voluntary Life Insurance Plan including spouse and child coverage options.
• Short- & Long-Term Disability Plans.
• Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges.
• Professional Development Opportunities.
• Tuition Assistance.
• Annual performance review that includes an annual performance-based salary increase.