Housing Case Manager

About Us

Avenue 360 is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality, compassionate care to promote healthy people and communities. Our 360-degree approach addresses medical needs alongside social and environmental challenges, such as housing. We serve individuals with and without insurance, ensuring income does not determine access to quality healthcare. Our services include medical care, hospice, engaging adult activities, and supportive housing programs, all aimed at addressing social determinants of health in Greater Houston.

Our core values—PACT—guide our work: we take PRIDE in our work, maintain a positive ATTITUDE, stay CURIOUS, remain COMMITTED, deliver CARING and customer-service-oriented care, work as a TEAM, and continuously LEARN, GROW, and INNOVATE.

About the Role

The Continuum of Care (CoC) Housing Case Manager provides case management and supportive services to participants in our permanent supportive housing program. This role focuses on maintaining housing stability and preventing homelessness through high-quality service delivery, accurate documentation, and strong coordination with internal teams, property owners, and community partners.

Responsibilities

• Case Management & Participant Support
  • Assess participants’ eligibility and program appropriateness; obtain required enrollment documentation.
  • Accept Coordinated Access System referrals as assigned and follow established protocols to enroll clients into housing programs.
  • Assist participants in securing appropriate housing based on household size, composition, geographic preference, and other determinants.
  • Provide case management through on-site visits, phone consultations, and home visits.
  • Develop individualized service plans with participant input, addressing residential stability, income, education, and health-related goals.
  • Demonstrate knowledge of community resources and coordinate linkages to services.
• Housing Program Operations
  • Develop and maintain strong working relationships with property owners and property management.
  • Assist clients with the housing search and rental application process.
  • Educate clients on Fair Housing laws, tenant rights, and tenant responsibilities.
  • Determine rent subsidy amounts in accordance with federal guidelines.
  • Perform Housing Quality Standards (HQS) inspections prior to move-in and annually.
  • Secure all required documentation (e.g., W-9, lease agreements, identification documents).
  • Prepare and submit monthly rent and utility assistance check requests in a timely manner.
  • Maintain complete, accurate, and up-to-date participant hard-copy files.
  • Maintain professional objectivity in emotionally charged situations.
• Data Management & Compliance
  • Maintain all data management requirements within the Homeless Management Information System (HMIS).
  • Enter complete and accurate client information in compliance with agency protocols.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree or commensurate experience; undergraduate degree in social work or a closely related field preferred.
• At least 2 years of case management or customer service experience required.
• 2 years of recent housing experience with local, state, and/or federal programs preferred.
• 2 years of experience working with individuals and/or families experiencing homelessness preferred.
• Bilingual (English/Spanish) desired.

Skills

• Strong interpersonal skills.
• Ability to multitask and manage competing priorities.
• Strong communication skills—written and verbal.
• Strong organizational and time-management skills.
• Attention to detail and accuracy.

Continuing Education & Training

• Participates in training courses required by the agency, funding sources, and/or licensure bodies.