Housing Assignments Coordinator

About the role

The Housing Assignments Coordinator is responsible for the management of housing assignment administration. The coordinator will utilize a developmental, intentional, and comprehensive approach when creating and evaluating procedures and communications for the residential communities. Additional responsibilities include coordination of central office operations, housing procedures, and customer service initiatives. The coordinator is expected to provide exceptional service to students, parents, and the Case Western Reserve University community.

Responsibilities

• Manage the daily operations of housing assignment administration for 4,000+ students in residence halls and apartment buildings, including new student assignments (first year, transfer and exchange students), returning student assignments (room selection and manual assignments), summer housing, special accommodations (medical/ADA accommodations, religious accommodations, special programs), waitlist offers/assignments, and temporary student housing, in coordination with the assistant director. (20%)
• Help design and implement various housing application and selection processes. (20%)
• Maintain the housing assignment database system with up to date, accurate room designations and student record changes. Responsible for student billing process related to room charges and credits, cancellation fees, early arrivals, and late departure requests. Make recommendations about future technology upgrades and enhancements for use in the housing assignment and room selection processes. Review and determine housing release requests. Ensure that all factors are considered, established guidelines are followed, and fair/consistent decisions are made. Update students' housing eligibility, approved accommodations, and approved animals within the database system. (16%)
• Conduct a timely and accurate census of the resident population at the beginning of each academic semester, for occupancy projections and university audit of room charges. Research and analyze occupancy, usage; identify trends, projections and forecasting needs in report form for management usage. (15%)
• Establish and maintain working relationships with the following offices related to housing assignments, billing questions, and programs: Residential Living and Learning, Equity, First Year Experience, Student Advancement, Undergraduate Studies, Disability Resources, International Student Services, Real Estate/Triangle Management, Co-operative Education