Housing Advocate (FT Afternoon)

Responsibilities

• Engage shelter clients and activities using compassionate care approaches and interventions.
• Observe and interact with Clients throughout the facility to ensure safety and assist with positive program outcomes and supportive services.
• Practice the NSO’s treatment model, ethics, standards of conduct, and procedures.
• Read various forms of organization or professional literature, attend scheduled orientation, training classes, workshops, and cross train by observing groups and staff.
• Report all program information to supervisors or assigned persons based on policies and procedures, including CAM staff and other program teams.
• Perform intake screening and orientation for new clients entering shelter.
• De-escalate Clients and guide persons needing crisis assistance using training, tools, and sound judgment to minimize challenging or aggressive behaviors.
• Maintain a safe and secure environment by performing routine health and safety checks on all shelter clients.
• Assist in providing and documenting referrals to other community services, appropriate for client support and care.
• Aid in providing education, training, and coaching to Clients regarding establishing and maintaining permanent housing.
• Learn and accurately input data into the Homeless Management Information System (HMIS).
• Communicate organization procedures and expectations, including Shelter expectations to clients.
• Support the facilitation and document all safety drills/tests and actual incidents, including critical incidents, emergency plan drills or actual events and shift logs or reports.
• Assist in serving meals to shelter residents.
• Support clients in achieving independence with activities of daily living, such as hygiene, grooming, and daily routines.
• Stock and organize supplies.
• Maintain the cleanliness and organization of the building.
• Accept and organize donated items.
• Answer and direct phone calls.
• Track, document, and communicate shelter census and bed inventory.
• Document incidents clearly and objectively in the form of an Incident Report.
• Attend monthly staff meetings and individual supervision.
• Complete all required training courses.
• Maintain compliance with all company policies and procedures and applicable rules and regulations of grantors.
• Perform other duties related to the essential duties of the position and within the individual’s capabilities as assigned by one’s supervisor.

Qualifications

• High School Diploma or GED.
• Some completion of college coursework in Social Work, Psychology or related field preferred but not required.
• Experience in customer service, human services or related field preferred but not required.
• Reliable Transportation.