Housing Advisor

About the Role

The purpose of this position is to “create smiles in the eyes of the people we serve” by fulfilling Presbyterian Homes & Services' (PHS) mission and operating philosophies. Presbyterian Homes & Services is seeking a full-time Housing Advisor for Talavou, a new senior living community located in Colleyville, Texas. In this role, you will help introduce Talavou to the community, build strong relationships with prospective residents and families, and support established occupancy goals. This is a full-time, benefit-eligible role.

Responsibilities

• Successfully target necessary audiences and implement plans to reach those audiences in relation to sales and marketing goals.
• Coordinate the execution of sales and marketing strategies under the direction of the Regional Sales & Marketing Manager.
• Achieve high customer satisfaction and positive customer experience.
• Act as the primary on-site marketing and sales representative, providing information about service availability, pricing, and financial assistance.
• Maintain accurate records in the designated customer relations management (CRM) system, following PHS Best Practices.
• Monitor and utilize data sources (e.g., CRM, KRA dashboards, Census Analytics, conversion ratios) to improve sales efforts.
• Follow the PHS Sales Philosophy and Toolkit, embracing the Prospect-Centered Sales model and values of empathy, trust, and curiosity.
• Respond to all inquiries (phone, web, email, in-person) with personalized service and information.
• Schedule and conduct meaningful tours based on discovered interests and needs.
• Achieve or exceed sales, marketing, and site startup goals and benchmarks.
• Streamline the sales process and meet or exceed sales goals.
• Collaborate on move-in schedules and welcome days to ensure a successful resident experience.
• Assist in planning, implementing, and executing marketing events and presentations.
• Engage in PHS sales and marketing programs, including workgroups, training, and organizational initiatives.

Qualifications

• College degree in social work, gerontology, marketing, human services, or related field, or equivalent experience.
• Experience in senior housing, service, or healthcare-related environment; sales experience preferred.
• Understanding of basic sales and marketing principles.
• Ability to prioritize and manage multiple tasks with attention to detail.
• Excellent written, interpersonal, public speaking, and organizational skills.
• Proficiency in English communication.
• Ability to work independently with minimal supervision.
• Demonstrated computer proficiency, including Microsoft Office and CRM software.
• Willingness to work flexible hours, including periodic weekends or later hours.
• Compatibility with PHS’s mission and operating philosophies.

Benefits

Full-time benefits-eligible employment (30+ hours/week):

• Health and dental insurance, including HSA & FSA options
• Employer contribution to HSA for eligible health plans
• Life insurance (AD&D)
• Retirement plan with employer match
• Holiday pay and extended sick leave

Part-time benefits-eligible employment (20-29 hours/week):

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

All employees:

• Accrue PTO (Paid Time Off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

About PHS

Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a nonprofit, faith-based organization providing high-quality housing, care, and services for older adults. With 8,000 employees serving over 41,800 older adults across 60 senior living communities in Minnesota, Iowa, and Wisconsin, PHS is a leader in senior care. PHS also co-owns Genevive, Minnesota’s largest geriatric primary care practice, serving 15,500+ older adults. Established in 1955, PHS is dedicated to promoting independence, purposeful living, and overall well-being for those it serves. PHS is an EEO/AA employer, committed to diversity and inclusion in all aspects of employment.