Houseperson Housekeeping

Join the team at Sunriver Resort and be a part of the Top 100 Best Companies to work for in Oregon!

About the role

The Houseperson is responsible for responding to the needs of housekeepers, management, front desk, dispatch, and guest service calls. They must follow required procedures for handling, cleaning, disposing, or moving objects/materials and/or clean-up of blood, infectious materials, or body fluids in accordance with OSHA Blood-borne Pathogen Standards. The Houseperson assists in maintaining AAA Four Diamond Standards and conducts themselves in a manner that supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. They strive to provide exceptional service to both internal and external guests while exemplifying the Sunriver Resort Culture and promoting it as both the Destination and Employer of Choice.

Responsibilities

• Provides prompt response to all service calls
• Maintains constant awareness of safety issues (e.g., broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and reports all safety incidents to the on-duty supervisor
• Acts with responsibility toward all company property, supplies, and equipment
• Responsible for delivery of requested guest items
• Keeps van/houseman vehicles stocked and orderly at all times
• Responds to any applicable guest, front desk, or housekeeping request as needed
• Receives and stores incoming freight accurately and promptly
• Maintains effective organization, layout, cleanliness, security, upkeep, and maintenance of all storage closets and facilities
• Keeps accurate and legible records of all services
• Provides accurate key control and effective security for all keys, buildings, and vehicles
• Maintains complete and effective ongoing stocking of all linen closets with the exception of linens and terries unless otherwise assigned
• Helps maintain a clean and safe working environment in the housekeeping department
• Follows through on lost and found procedures with absolute respect for guest property
• Reports any needed repairs immediately to supervisor (e.g., leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws)
• Offers warm and sincere welcome/farewell to all guests, including use of guest name and good eye contact
• Maintains an up-to-date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Upsells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the housekeeping team
• Reports to work on time according to posted schedule, maintains accurate time records, and follows proper standards for issuance of rooms
• Maintains a professional appearance and follows all Sunriver Resort dress code standards
• Remains alert, courteous, and helpful to guests and colleagues at all times
• Performs other duties as assigned

Requirements

• High school diploma or equivalent preferred
• Prior hospitality experience preferred
• Prior houseman experience preferred
• One year of customer service experience required
• Must be a United States citizen or possess a valid work permit
• Must possess a valid Oregon Driver’s License and meet company driving standards
• Must be able to read and speak English
• Must be able to accurately follow instructions, both verbally and written
• Ability to work a flexible schedule that may include evenings, weekends, and holidays
• Must have the ability to deal effectively and interact well with guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must be able to work in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to walk, climb into and out of, and operate a vehicle frequently, with occasional stair climbing
• Must be able to repetitively lift, push, pull, and carry up to 15 lbs., frequently up to 25 lbs., and occasionally up to 75 lbs.
• Must be able to perform repetitive hand and arm movements, pushing and pulling, and simple grasping frequently; squeezing, overhead reaching, and fine manipulation occasionally